Customer Service Sales

Whitney Ford

*** ****** **** ******, ******* ****5 229-***-**** ***************@*****.***

Professional Profile

Multi-task Capability

Personable and Resourceful

Diligent and Punctual

Motivated

Professional Experience

Old Navy (Albany, Georgia) May 2007-Present

Sales Associate / Cashier

Ensure that each customer receives exceptional customer service by providing a friendly environment which includes: greeting and acknowledging every customer, maintaining solid product knowledge and responding expediently to customer complaints. Maintain awareness of all promotions and advertisements. Assemble/maintain floor displays, merchandising (categorize clothing for placement) and housekeeping. Facilitate cash register transactions demonstrating a good memory of numbers and codes while answering multi-line phone system. Assists with annual inventory and enter SKU- based data to activate inventory pricing modifications and promotions. Process credit card applications and orient new card holders to their welcome package.

WFXL-FOX 31 (Albany, Georgia)

Account Executive January 2011-April 2011

Develop specific goals and plans to prioritize, organize and implement in an effort to acquire new business for the television network. Establish working relationships with businesses by designing and delivering presentations highlighting products and services, and effectively communicating advertising plans to market and generate a broader customer base. Utilize three specialized computer programs to research and gather data used to create television schedules according to industry statistics. Maintain record of all client detailed information via Excel spreadsheet. Attend weekly sales meetings for webinars, seminars and various skill-based training in addition to out of state travel to conferences for staff development. Authorized key holder of sales department and news room studio.

Georgia Southwestern State University (Americus, Georgia)

Human Resource Intern August 2010-December 2010

Data entry of demographical information using excel spreadsheet in compliance with AA/EEO/ADA guidelines. Filed confidential personnel documents, managed incoming mail, and verified employment eligibility I-9 forms. Typed and posted job descriptions for available openings and maintained correspondence with the Department of Labor regarding available positions via email and US mail. Actively participated in new employee orientation process by assisting new hires with federal and state withholding forms.

Georgia Southwestern State University (Americus, Georgia)

Desk Assistant August 2008-December 2010

Provided good customer service to students, staff and visitors. Answered questions and providing resources to customers. Maintained correspondence with campus police and maintained record of events that were or would be used in legal proceedings. Received and reported requests for repairs, maintenance and lock changes. Maintained detailed logs of persons entering and exiting campus dorm buildings between hours of 9:00 PM to 4:00 AM. Verified identity and monitored compliance with university regulations during campus hours of visitation.

Georgia Southwestern State University (Americus, Georgia)

Resident Assistant August 2007-May 2010

Interactive monitoring of residents living on campus ensuring their compliance with resident hall policies. Frequent interaction and communication with parents, students and campus safety. Resource to residents; familiarized residents with resident halls, safety training, frequent fire drills, and monthly room inspections. Performed duty rounds several times weekly, patrolling all assigned halls 4 times daily from 9pm until 4am, documenting any disturbances and/or any peculiar sightings. Facilitated conflict resolution and mediated roommate disputes. Enforced policies and procedures through documentation of incidents of noncompliance by residents; forwarded documentation to head staff and if necessary public safety. Promoted student involvement by organizing interactive workshops and programs on campus and updated students on current events especially with changes in policies and procedures. Interstate travel to conferences for staff development.

Georgia Southwestern State University Rosalynn Carter Institute for Caregiving (Americus, Georgia)

Front Desk Receptionist August 2010-December 2010

Data entry and maintenance of information as hard copy and electronically. Represented the institute appropriately in telephone conversation with persons in human services leadership positions throughout the nation. Gathered pertinent information for board meetings and conference related material. Received invoices and arranged documentation for payments. Resumed activities of the institute while executives were away; answer multi-line phone system, checked daily mail and voicemails. Maintained inventory of the Institute’s pamphlets, brochures and all office supplies. Sent and received fax transmissions. Assisted Executive Assistant with correspondence, creating confidential files. Greeted all guests and directed them to special resources as needed. Friendly service by helping to prepare breakfast and coffee for morning meetings, and dishwashing afterwards.

Only Believe! International Ministries (Americus, Georgia)

The Church Of His Presence, Inc.

Assistant Book Keeper (Volunteer) October 2009-Present

Retrieve all monetary donations, count money using two person accountability system, data entry of funds collected utilizing specialized software for churches, make deposits, ensure orderly storage of contributor envelops per IRS guidelines.

Education

Georgia Southwestern State University (Americus, Georgia)

Bachelor of Business Administration, Human Resource Management

Graduated December 2010

Computer Skills

Proficient in Microsoft Office; Word, PowerPoint, Excel and Outlook

References available upon request.

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