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Temecula, California, 92591, United States
March 18, 2012

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Raquel Owen

***** ****** *** ****** ****: (951) ***-****

Temecula, CA 92591 Email:


To obtain an administrative position in a professional setting where I can utilize my skills in customer service, finance, and logistics.


• Over eight years of administrative experience.

• Strong ability to interpret, apply and explain policies and procedures; research information and solve customer service problems.

• Exceptional ability to enter data accurately and efficiently into appropriate data system; maintain accurate records and files.

• Proven ability to receive cash and make change; balance cash and receipts and maintain accurate financial records and documentation.

• Sound knowledge of basic business arithmetic; techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.

• Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage.

• Uncommon ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions.

• Immense ability to establish and maintain effective working relationships with those contacted in the course of the work

Relevant Experience:

Action Appliance/Sleep Source November 2009 - current

Administration assistant/Sales Associate

• Greet public in person and over the telephone.

• Answer questions regarding status of various accounts from customers in person or on the telephone.

• Responsible for the administrative organization of the stores.

• Preparation of scheduling, typing and preparing invoices, requisitions, correspondence,

• Filing invoices, paper copies of transactions, and customer files.

• Inventory control of appliance parts.

• Developing and maintaining a working relationship with manufactures and customers.

• Selling appliances and mattresses.

• Developing ongoing customer relationships, enhancing future sales.

• Developing special seasonal sales.

• Handling cash transactions.

Sherwin-Williams December 2006 – Present

Administrative Assistant/Bookkeeper

• Greeting customers

• Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.

• Research and resolve account and billing problems.

• Verifying vendor invoices.

• Computerizing data input.

• Answer phones.

• Paying the store bills.

• Gathering of daily and monthly invoices.

• File forms and records.

• Make photocopies and operate a variety of standard office machines.

• Prepare correspondence and perform various other clerical and administrative duties for the Finance Department.

Target March 2004 – December 2006

Sales Associate

• Provided quick and friendly assistance

• Knowledgeable about merchandise

• Addressed customers questions and concern

• Kept a clean and presentable work station

• Always smiled and available

• Cross trained in multiple departments

• Assisted in maintaining a clean and well stocked store


Mt San Jacinto Community College, Introduction to Microsoft, Completed Spring 2010

• Microsoft Excel, Outlook, Office, Access, and Power point.

• Implement projects with use of MS Office programs.

Chaparral High School, ROP Program: Business Administration, Completed Spring 2004

• Exercising cash handling and electronic transactions skills.

• Accurate filing of paperwork and invoices.

• Multitasking with business procedures and assisting customers with questions and concerns.

References Available Upon Request

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