Biljana Zovko

Tel : 306-***-****

*** ********* ****. *********, ** S7K 4Y2

jmy9qj@r.postjobfree.com

Highlights

•

Above 20 years’ experience working in Management and Human Resources

•

Bachelor’s Degree in Commerce

•

Programmer Analyst Diploma

•

Proficient in recruiting, training, and providing performance management

•

Oversee above 1000 employees

•

Excellent interpersonal, analytical and problem solving skills

•

Experience developing policies and procedures and asses job descriptions

•

Ability to build open lines of communication with owners/employees

•

Ability to build an outstanding loyalty from the employees toward the company

•

Ability to earn the trust and cooperation of manager, and employees

•

Excellent organization and time management skills

•

Multilingual: English, Serbo, Croatian, Romanian, Russian and Italian

Demonstrated Skills and Abilities

Regional Manager

•

Hire, dismiss, and train staff

•

Responsible to project and achieve monthly sales and budgeting

•

Receive, price and merchandise all stock

•

Buy product from overseas

•

Sell merchandise, giving exceptional customer service

•

Responsible for cash outs, deposits and month-end reporting

•

Set-up weekly team meetings for all reps

•

Weekly conference call with all Managers and VIP Sales

Night Auditor Manager

•

Hire, dismiss, and train staff

•

Responsible with the End of Day processes of the Hotel

•

Run, and audit all reports or Food and Beverage and rooms

•

Complete the night audit checklist for computer procedures daily

•

Balance the day’s work (i.e. movie revenue, telephone postings, valet laundry, server’s and desk agent’s paper work

•

Maintain cashiering responsibilities as per front office procedures according to Ambridge Hospitality standards

•

Fulfill all front office functions between the hours of 11:00pm to 7:00am

•

Handle and follow through on all guest request daily

•

Complete the initial direct billing, daily, and place on the property accountant’s desk; attach all folio/banquet check back-up to the bills

•

Prepare and distribute the Daily Flash Report as needed

•

Complete any reports as requested by management in a timely manner

Property Manager

•

Leads by example and fosters a positive work environment

•

Exhibits professional ethics

•

Promote and support corporate values

•

Drives, implements vision and business strategy for companies portfolio

•

Reviews and recommends human resources needs and conducts organization planning

•

Executes performance objectives

•

Instill desire and motivation for team to achieve performance objectives

•

Follows culture of customer service

Employment History

Regional Sales Manager

DSF, Saskatoon, SK

present

Regional Manager

The Leather Ranch, Saskatoon, SK

2007

Property Manager

ICR Management, Saskatoon, SK

2007

Night Auditor Management

Heritage Inn Hotel, Saskatoon, SK

2001-2005

Education

Programmer Analyst Diploma

CDI College, Saskatoon, SK

2000

Major in Romanian Language

University of Philology Sciences, Beograd, Serbia

1988

Commerce Degree

University of Economy Sciences, Beograd, Serbia

1988

Voluntary/Community Involvement

Fundraising/helper

Ringette Canada, Saskatoon, SK

1997-2002

Helper at Christmas

Food Bank, Winnipeg, MB

1996

Hobbies/Interests

Reading, playing tennis

References upon request

Contact this candidate