Management Sales
Resume:
DAVID D. WILLIG
Overland Park, KS 66212
jmc6jo@r.postjobfree.com
Summary of Qualifications
Diverse skill set encompassing regulatory/legal research, knowledge management including leading the creation and use of databases, managing enterprise-wide market research and compliance. Adept at analyzing, preparing and disseminating information, using various mediums and publications, to serve an employee and executive audience. Skilled at finding the “pearls” amongst the minutia.
Professional Experience
CenturyLink Corporation (f/k/a Sprint) - Overland Park, KS 1999-2010
Nation’s fourth largest wireline communications company, formerly Embarq Corp.
Research Analyst – Analyze input to, and output of the Courts, FCC, FTC, Commerce Dept, USDA, Federal Register, Congressional and State regulatory commissions, legislatures and industry news channels for all regulatory law/legislative/public affairs and compliance use.
• Managed the workflow of Sprint filings while coordinating relationships between multiple departments contributing to Sprint positions, monitored Federal and State proceeding schedules to insure Sprint met filing deadlines.
• Moderated departmental weekly conference with various departments and field locations on regulatory matters to insure compliance and maximize +$100m in subsidy.
• Produced weekly/monthly multi-departmental Regulatory Policy/Legislative/State External Affairs summary reports for a wide audience (over 200) including executives and officers including the CEO.
• Served as a point-of-contact between Regulatory Policy and Joint-Use Rights-of-Way regional managers and E-Rate program liaisons.
• Fielded formal discovery (DR) and research requests for information for policy implementation across divisions.
• Launched on-line (Livelink-OpenText) database for full-text web access/search of key Federal orders, notices and filings used by legal, regulatory and across the enterprise.
• Supervise staff in scanning and input for document management functions.
• Negotiate applicable vendor contracts for knowledge management, database usage saving money and increasing access.
Sprint Corporation – Westwood, KS 1995-1999
Fortune 100 Communications Company
Library Coordinator – Knowledge management saving time, increasing efficiency, reducing redundancy by researching and acquiring materials via internet, document delivery, vendors and interlibrary loan for information not held within Corporate Research Center (CRC) holdings for Strategic Planning and enterprise-wide staff use.
• Liaison for patrons to fulfill inquiries involving CRC services, market research, IEEE Standards, annual reports, vendors & publishers.
• Negotiated for corporate-wide purchasing of appx. 1800 subscriptions at $450K per/yr.
• Participated in conversion of holdings for graphical user interface (GUI) access on the corporate intranet. Maintained intranet site information/links using Front Page.
DirectoriesAmerica, Sprint Publishing & Advertising - Overland Park, KS 1990-1995
Directory publisher in over 20 states, 330 directories
Senior National Billing Representative - Produced accurate & timely billing of yellow page advertising to ad agencies. Investigated errors and omissions in negotiation of equitable compensation for their occurrence.
• Produced workflow analysis and database testing for conversion of billing functions to new systems at unified production location.
• Maintained familiarity with all price codes, commission & discount plans for three company divisions utilizing various accounting and billing systems.
• Primary interface with sales force regarding billing and credit policies. Prepared accounts for placement with outside collection agencies.
• Recognized by the Association of Directory Marketing for quality processes.
United TeleSpectrum – Overland Park, KS 1986-1989
Start-up wireless company (a.k.a. Sprint Cellular, 360 Communications, ALLTEL)
Activations Representative - Activated new customers while monitoring credit, inventory, national fraud clearinghouse, sales force and authorized agents. In a subsequent sale that realized a $751 million profit after three years of operation, transitioned centralized operations to Centel Cellular regional centers.
• Resolved customer inquiries and complaints regarding billing and service issues.
• Maintained inventory, trouble ticket and telephone number exchange records.
• Monitored system alarms in national TAC center, performed fraud/law enforcement investigations and assisted roaming traffic.
Watson Library 1982-1985
University of Kansas-Main Campus Library
Night/Weekend Circulation Supervisor
Assisted patrons use of all aspects of 2 million volume facility in times of minimal permanent professional staff availability. Open/close building; supervise student staff & online systems.
Education/Professional Development
B.G.S. Psychology & Personnel Administration
University of Kansas - Lawrence, Kansas
Versed in Microsoft Office, past systems and courses include: Dale Carnegie: Effective Speaking & Human Relations, Xerox Customer Satisfaction Skills, JD Edwards, Evaluating Performance, Managing Personal Growth, Interpersonal Negotiating & Conflict Resolution, Franklin Time Management, Seven Habits of Highly Effective People, OCLC-Prism, TechLibplus, SIRSI-Unicorn, ILL, Copyright & the Internet, ComQuestll, Intro Front Page, Intro Access, National Management Practices. Intro & Power User Livelink (DocShare), Adobe Writer, Textbridge, Kofax Ascent Capture, TRA-Understanding Data Communications, Lexis-Nexis, Managing to Win. CPNI Privacy Compliance. EQIP Community Mgr–Intranet Portal, Federal Government Ethics & Lobbying Reform.
Community Service
Embarq Political Action Committee, City of Overland Park Pool Planning Committee, Director, Brookridge Estates Homes Association Board President, MHA, Shawnee Mission South (SMS) Band and Orchestra Supporters, SMS Fathers Connection, SMS PTA Legislative Chair, Coached youth baseball/GABL basketball.
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