Business Analyst/QA

PAUL OYARO

** *** ****** **., ******, Tx *****

Tel: 832-***-****, E-Mail: *******@*****.***

Highlights:

5+ years of Maximo 6.2/7.1 systems Support and Administration working with end-users and business owners to derive sustainable deliverables and expedite issue resolution turn-arounds

Over 7 years of total IT experiences

Experience in application support / user help desks

Maximo EAM Support/ System Administrator

Supporting Maximo end-user problems and issues

Excellent experience and understanding of the Maximo EAM from the user point of view, as well as, the knowledge to administer and configure the database and applications in the EAM, including: implementation, database setup, security, maintenance, screen customization using Application Designer, configurations – Configdb, workflow development and administration

Experience with help desk tracking systems.

Experience using Knowledge base tools to provide customer support

Excellent communication and writing skills.

Able to work independently and under pressure.

Ability to multi-task without losing focus of task at hand.

Responsible for other duties as assigned.

Experience with various ticketing systems like Remedy, IBM Tivoli, and Service center.

TSRM -Tivoli Service Request Management

TPAE -Tivoli Process Automation Environment

TIL – IT Infrastructure Library

EAM – Enterprise Asset Management

CM - Change Management

CI - Configurations Items

CCMDB – Change and Configurations Management Database

TSRM Service Catalog Designer, Developer and Configuration Specialist

Experienced in Service Catalog for TSRM Tivoli Service Request Manager and TSRM / Maximo Service Catalog

Perform Service Catalog walkthroughs and presentations, analyze and review datasets for service catalogs and offerings

Support catalog application deployment and support workflow changes and fixes on a live environment

PROFESSIONAL EXPERIENCE

Triwest Healthcare Alliance, Phoenix, Arizona Apr 2009 – Present

Maximo 7.1 ISM Service Catalog Specialist

Perform Service Catalog Workshop

Review data sets for Service Catalog

Work to identify Services for decomposition

Lead service decomposition meetings with Service SMEs to analyze Delivery Plans for Services

Gather Reporting Requirements

Decompose Delivery Plans into Performers, Tasks, and Checklists

-Design, test, and deliver workflows

-Provide set of service definitions and offering workflows

-Demonstrate Service Offerings and review graphs, start centers, metrics, and reports

-Help customer set up service item master management

-Determine customer content loading for URLs and attachments in Service Catalog

Identify areas of opportunity for Delivery Plan optimization or standardization

Create High Level Designs and Detailed Designs for each Service

Configure and Unit Test selected Services

Initialize Service Configuration entities for entire RC implementation

Create StartCenter-specific Service documentation for the Service SMEs and Service Teams

Design and Configuration of workflow within the Maximo/Tivoli Service Management system.

System test and documentation of design; ability to provide an overview of capabilities and present alternatives and recommendations. " Based on existing requirements,

Design a service request implementation using the Maximo/Tivoli module for service request fulfillment catalogs.

Complete the system configuration and workflow development from the approved design.

Assist with production implementation

Fulfill complex service requests requiring special technology requirements to meet business needs.

Coordinate and leads the resolution of complex technical problems within area of technology concentration.

Define new ways of resolving issues and fulfilling service requests.

Use deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.

Pacific Consulting Service Seattle, WA Feb 2007 – Feb 2009

Maximo Administrator/Analyst

Installation of Oracle databases and creating of Maximo instances in the database

Troubleshooting Maximo JDBC connectivity errors with Oracle database.

Oracle PL/SQL Stored Procedure development

Maximo module functionality i.e. Asset Management, Work Management, Supply Chain Management, Data conversion and Migration, and Actuate Reporting

BEA WebLogic Administration

LDAP Management

Security Definition and Management, User Role Definitions

Performing Enhancement of Maximo 7.1 on multiple environments – development/testing/training/production environments

Perform configurations and development of Maximo 7.1 objects, attributes, presentations

Development of Field Control, Field Security, Crossover Domains, Table Domains, Cloned Applications Configurations and Development

Participate as member of the Maximo Core Team to represent the needs of the BOs.

Participate in testing to upgrade Maximo software to ensure the needs of the BOs are met with the new software.

Train new and current employees and contractors on Maximo

Troubleshoot problems with Maximo

Work as Maximo Systems Administrator and Maximo Project Manager to ensure Maximo is working and running efficiently.

Maintain paper files of PM and Job Plan information.

Provide Manage changes to report design and develop new Actuate and Crystal reports. Maintain Maximo Crystal Enterprise environment, in which all reports are currently versioned and auto generated.

Support and enhance the integration components between Enterprise applications to include reporting and others.

Participate in production support rotations

System Lifecycle management, maintain the Maximo service for assigned client accounts; design/implement new requirements;

Perform problem determination

Devise and apply fixes, patches;

Perform operational code updates and data administration.

Support the Maximo technical design, build, test and deployment of components and objects in a cross operational environment.

Customize Maximo applications using Application Designer and Workflow Designer tools in the Maximo application

Validate key technical design decisions in terms of impact on performance and reliability.

Anticipate problems, determine and implement solutions

Produce detailed design documentation for all configuration items and components

Designed and developed workflow processes for the Offering and Catalog applications to generate a Catalog Request from an approved Offering.

Edited Java Bean Classes and identified some design defects and make recommendations to Java developers to develop extensions.

Ketch Electronic Company Tempe, Arizona Jan 2004 – Dec 2007

MAXIMO Support Analyst

Helped develop and port the workflow enhancements to base Maximo workflow applications.

Create content for Maximo workflow to intergrate with other products, for example TPM and ITM.

Use dbchange tool to create entries in the database

Use content loader to import and export modifications to the Maximo database.

Provided Level I & II Support for the project.

Running daily database integrity reports to identify entries that do not meet established business rules

Correcting, or causing to be corrected, entries that do not meet business rules

Analyzing Maximo database to determine various trends as requested by PBMO Managers

Assist in developing a symptom-cause-fix database for Maximo

Running Required Reports using Maximo

Create Reports, charts and graphs in Crystal Reports software of information from Maximo

Create Metrics using Crystal Reports of information from Maximo

Create Reports, charts and graphs in Crystal Reports software of information from Maximo

Create Metrics using Crystal Reports of information from Maximo

Analyze Metrics to determine areas that need improvement at the Pentagon Building Management Office.

Participate as member of the Maximo Core Team to represent the needs of the BPAs.

Participate in testing to upgrade Maximo software to ensure the needs of the BPAs are met with the new software.

Developed escalations, stop processes, task reassignments, using the workflow administration application

Created and customized Workorders, PMs, Assets, Inventory, Purchasing, Safety modules in Maximo 6.2 and 7.1

American Transmissions & Electric Company Tempe, Arizona Jan 2002 – Oct 2004

Tech Support Analyst

Supported and executed on problem/change and workorder tickets for ISM support for commercial customers.

Lead and mentored team members to execute the following via a Graphical user interface (GUI): add, disable and update user groups; add, disable, update security groups; add, disables, update new accounts; add/change/delete Bulletin Board entry.

Performed quality assurance testing on Client server Applications

Analyzed and reviewed functional, technical and user interface specifications during the design phase of all assigned projects.

Identified, evaluated and sized product test requirements.

Generated and executed test plans and test cases to verify the technical integrity and usability of a software product based on project specifications.

Developed, maintained and executed test cases using Test Director.

Experienced testing of applications using HTML and XML.

Tracked, logged and maintained defects utilizing the Vantive defect-tracking tool.

Verified product documentation for accuracy, usability and clarity prior to product delivery.

Coordinated with other teams to maximize resources during the QA process.

Additional Skills:

Platforms: Windows 95, 98, 2000, XP, Vista, Server 2003

Languages: SQL, HTML and XML , C++

Software: MS-Office, MS-Project, MS- Visio, SAP, PeopleSoft

Database: Oracle 10g, MS Access

Microsoft office, Corel word perfect, Microsoft excel, Microsoft PowerPoint, Microsoft visio, Microsoft Project, sharepoint.

Knowledge of SOX and COBIT, IT Disaster relief and prevention.

Maximo version 6,Maximo version 7,Maximo Data Loader, Microsoft SQL developer, TOAD, Knowledge of Oracle 9i and 10g,Knowledge of Weblogic and websphere

Education:

Union County College, Union, NJ Associate of Arts in Information Systems. Kean University, Union,NJ

Bachelor of Arts in Computer Science.

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