Administrative Assistant Quality Assurance

QUALIFICATIONS SUMMARY

Skilled and dedicated Executive/Administrative Assistant with more than 10 years of experience providing administrative support to senior managers, directors and executives. Serve as primary point of contact between management, personnel, clients and vendors. Detail oriented and adept in fast-paced environments which demand strong organizational, technical, interpersonal and problem resolution abilities as well as a high level of confidentiality. Use technical and interpersonal skills to enhance efficiency and operations.

Skills Bilingual (Spanish), Trend Analysis, DMAIC, Quality Assurance and Compliance, Customer Service Management, Process Design and Implementation, Travel Arrangements, Maintain Calendars, Event Coordinator and Accounting,

Technical MS (Word, Outlook, Excel, PowerPoint), Sharepoint, Visio, Access, Publisher, QuickBooks, Windows and Mac OS, SAP, ADP, IS400 and various CRM’s . LiveMeeting, Intercall & WebEx

PROFESSIONAL EXPERIENCE

Administrative Assistant

Gerdau, Tampa, FL 2010 – 2011

• Performed administrative functions for the CIO of IT and seven Directors with a demonstrated ability to prioritize, improvise and meet deadlines.

• Piloted and was the Subject Matter Expert for WebEx and TimeTracker

• Pillar in the IT Teamwork Champions Team, insuring cost effectiveness and staying within budget and employee satisfaction

• Saved Organization $150,000.00 by identifying system set-up errors and discrepancies in vendor invoices

• Managed and maintained capital purchases, office supplies and company assets, employee certifications, licensing & visas renewals

• Maintained calendars and Sharepoint. Scheduled meetings, coordinated travel, catering and special events

• Created and maintained reports, Power Point presentations and invoicing

• Created & reviewed expense report ensuring accuracy and in keeping with company policy

• Assisted on other projects as needed

LPC Administrative Assistant

Cox Target Media. Largo, FL 2007 – 2009

• Performed administrative support duties for the Director of Production and twelve direct reports.

• Streamlined interdepartmental reporting processes which reduced redundancy, improved accuracy and efficiency

• Coordinate corporate luncheons and special events. Develop presentations for meetings

• Maintained Production Database and all reports and supporting documents

• Managed Employee training and scheduling, and effectively managed employee certifications and licenses renewals

• Managed capital purchases, direct vendor relations, generated and maintained tracking records.

• Track and maintain weekly attendance and annual vacations for 200 employees

• Reduced cost by consolidating operations and negotiating competitive rates with vendors and service providers.

Excell Facilitator/Executive Assistant

Gateway Honda. Port Richey, FL 2003 – 2007

• Performed all administrative functions for the VP, GSM and Director of fixed operations

• Successfully passed American Hondas annual audit for three consecutive years by ensuring dealership compliance and validation requirements were met in accordance to AHMC guidelines.

• Increased customers satisfaction indexes, time efficiencies and dealership revenue by streamlining work processes, measuring customer trends and performing process assessments based on data and trend analysis

• Proactively developed map processes, work instructions with supporting details to facilitate implementation and supervised employee process training

• Completed and maintained Quality Assurance Certifications through AHMC

Administrative Assistant/Accounting Assistant

Lokey Motor Company. Clearwater, FL 1996 – 2003

• Preformed administrative support functions for the dealerships’ General Manager and accounting department.

• Compiled reports, brochures, correspondence and written communications

• Maintained customer database and company website

• Orchestrated special events for internal and offsite function.

• Managed files, bookkeeping, title work and assisted A/P, A/R and bank reconciliation

EDUCATION AND CERTIFICATIONS

Six Sigma Green Belt Certification (current)

SAP R/3 Release 4.6 (2011)

Certified Business Analysis Professional CBAP (2011)

B.A., Psychology

Ashford University

Suma Cum Laude (2010)

Alpha Sigma Lambda National Honor Society (2009)

B.S., Business (incomplete)

University of Phoenix

AS Spanish

Swindon College

Territorial Army B COY II

Wessex, UK

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