Customer Service Manager

Lakeisha Starling

Contact

Tel : 704-***-****

E-mail : **********@*****.***

Address

**** ********* ** ********* ** 28214

Profile

Objective To obtain a fulfilling career within a company that will provide me with room for growth, as well as challenge my managerial and organzational skills, while utilizing my relevant experience and interpersonal skills.

Availability August 9th,2011

Key Skills

Proficient in a vast array of programming languages, concepts and technologies, including but not limited too:

Word Excel Access Windows Excel

Power Point Outlook Quickbooks Payroll

Education

University of Phoenix B.A in Psychology 5-2008-present

Work Experience

Foxx Installation Charlotte, NC

Administrative Assistant September,2009-Present

• Manage details of multi-party conference calls, agendas and preparation of expense reports.

• Follow-up with Accounts Payable to ensure invoices are paid on time.

• Act as liaison between management and field personnel to ensure proper communication

• Exercise independent judgment, decision-making abilities with a high level of confidentiality.

• Execute word processing projects.

• Handle inventory and ordering of supplies; research to secure savings on all items.

• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

• Prepare memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions

• Arrange and prepare travel accommodations and itinerates for traveling associates as well as company executives

Bakers Foot Wear Group Full Time Job

Store Manager March of 2007 to April, 2008

• To hire and train a highly motivated team that will strive to achieve and surpass all BFG company standards bestowed upon them. As well as maintain my personal expectations of providing great customer service.

• Supervise the cash handling of up a half million dollars in conjunction with maintaining the operational control of shipping and receiving of a vast array inventory,

• Maintain scheduling and payroll of a staff of upwards of ten individuals

• Minimize any shrinkage, through providing my staff with the consciousness and know how to spot and contend with any loss prevention issues as they may arise.

Arden B Full Time Job

Store Manager December of 2004 to April, 2006

• To provide my customers as well as clients with exemplary service through personal shopping as well as excellent attention to detail.

• To teach all my associates how to foster a relationship with their customers through client books, post cards, blocked out appointment times, and phone calls to keep them abreast of sales and new inventory that fits their fashion needs.

• Recruit, hire and train all new associates with the skills and know how to divulge great customer service and heighten their awareness to loss prevention issues.

• To motivate my staff to reach and exceed their daily sales goals, while maintaining all day to day store operations.

Aldo Full Time Job

Assistant Manager January of 2004 to December, 2005

• To assist store manager with all store operations such as paperwork, inventory control, employee training and scheduling as well as recruiting new employees, and perform opening and closing-procedures.

WetSeal

Co-Manager February of 2003 to December, 2003

• To recruit, hire and train new employees with the proper customer service skills needed to perform their job requirements.

• Devise the weekly schedule and payroll and all paperwork along with supervising the weekly floor set changes and monitoring and maintaining the associate weekly goals.

References

Available Upon Request

Contact this candidate