Customer Service Sales
Resume:
VICTOR A. SHERLOCK
Greer, SC ***50
jm07j2@r.postjobfree.com
EMPLOYMENT EXPERIENCE
Customer Service Representative August 2011 – current
Manheim (a division of Cox Communications) Greer, SC
Coordinator and liaison in the Vehicle Administration Center for BMW Manufacturing North America. Work directly with BMW associates to ensure that leased vehicles are properly processed and in compliance with corporate vehicle administration guidelines. Verify, coordinate, and organize all vehicles and act as dispute resolution between associates and vehicle administration personnel. Staff and support the logistics and processing of the worldwide virtual auction and transportation process.
Principal September 2010 – August 2011
Sherlock & Associates December 2007 – April 2008
September 2000 – March 2007
Greenville, SC & Austin, TX
Founder and partner of full service public relations company working with non-profit and political organizations. Responsible for assisting clients with conceptualization, development and implementation of communications plans, specializing in audio/visual scripts, direct mail, and media relations. Extensive background in various forms of fundraising and special event coordination.
Ramp and Operations Agent/Supervisor January 2010 – September 2010
Delta Global Systems Greenville, SC
Dedicated ramp and operations lead for Delta Airlines and 11 Delta Connection regional carriers. Experienced with and approved for work on all aircraft in Delta’s fleet, both domestic and international; includes multiple aircraft diversions and operations. Background includes updated federal background check and security clearance with US Customs and Border Patrol.
Customer Service Agent May 2008- June 2009
Pinnacle Airlines Greenville, SC
Worked primarily in the operations & logistics for Continental and Northwest Airlines at GSP International Airport. Experience with baggage, marshalling aircraft, gate, ramp, operations, and customer service. Background includes 10-year FAA security check. Maintained records in compliance with FAA requirements for regional jet carriers. Supervised preventive maintenance program for light industrial equipment and was certified trainer for ramp operations and de-icing procedures.
Airport Sales Agent March 2007 – December 2007
ExpressJet Airlines Austin, TX & Jacksonville, FL
Assisted in the opening of Branded service for ExpressJet Airlines in Austin, Texas. Knowledge and experience with baggage, marshalling aircraft, gate, ramp, operations, and customer service for regional jet carrier based out of Houston, TX. Trained in RESULTS & SHARES computer systems, FAA security procedures for ramp and aircraft, de-icing and haz-mat handling.
Sales Manager March 1998 – September 2000
Textile Hall Corporation Greenville, SC
Responsible for active solicitation of exhibit space sales, program advertising, and promotional sponsorships. Developed client base through outside sales calls and networking with local business/professional organizations. Created and assisted in the development of new show concepts. Monitored issues and pursued legislative initiatives of impact to Textile Hall Corporation.
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Victor A. Sherlock
Customer Sales Agent December 1997 – March 1998
Continental Express Airlines Greer, SC
Original hire for Continental Express Airlines (ExpressJet) at Greenville/Spartanburg International Airport (GSP). Trained in cross utilization by Continental Airlines at Newark, NJ (EWR) and Houston, TX (IAH). Experience with baggage, marshalling aircraft, gate, ramp, operations, and customer service. Background includes 10-year FAA clearance.
Co-Campaign Manager June 1997 – December 1997
Clyborne for Congress Greenville, SC
Assisted in creation of comprehensive political campaign plan for Republican primary candidate. Implemented strategic and communications aspects of the plan, worked directly on scheduling, coordinating events, volunteer recruitment, speech development and press releases.
Residential Sales Associate & Consultant April 1987 to June 1997
W.C. & A.N. Miller Development Company Washington, D.C
Real estate professional with over $25 million in new and resale residential property sales in the Washington, D.C. area. Responsible for all aspects of marketing properties, client development, and sales transactions. Thorough knowledge of mortgage lending industry, property inspection procedures, environmental concerns, and settlement process. Consultant to major corporations, foreign governments, and news organizations on matters of employee relocation and national real estate trends.
Director May 1986 to February 1987
People for John Heinz Washington, D.C.
Director of political fundraising for U.S. Senator John Heinz; responsible for all facets of management and program development. Accomplishments include organizing “Good Government Seminar” in Washington, D.C. with over 275 attendees, and creating and implementing plan to recruit new contributors. Extensive knowledge of special event planning, direct mail procedures, and PAC fund raising. Attended RNC Finance Workshop and F.E.C. seminar on Federal election law requirements.
Director of Government Affairs March 1985 to May 1986
American Bakers Association Washington, D.C.
Government affairs professional who advised Association president and Executive Committee on policy objectives; registered Congressional Lobbyist on agricultural, environmental, and economic issues; monitored federal legislation of major impact to the wholesale baking industry. Duties included frequent meetings with members of Congress and Administration officials; acted as staff liaison to Association’s Governmental Affairs Committee and Environmental Health Committee; developed Association’s Federal Procurement Manual and established Federal Contract Newsletter.
Special Assistant October 1979 to January 1985
United States Senator John Tower Washington, D.C.
Complete authority for Senator’s travel itineraries, including all travel arrangements, staffing and briefing requirements, research materials for speaking engagements and special events. Accompanied Senator during travel; organized Senator’s social and business functions. Liaison with offices of the President, Vice President, and Cabinet officials.
ACADEMIC CREDENTIALS
Clemson University, Clemson, South Carolina
Bachelor of Arts, Political Science, 1979
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