Customer Service Manager
Resume:
Rana Davis
**** * ****** *** * Centennial, CO ***22
Phone: 720-***-**** E-Mail: **********@*******.***
Objective
To obtain a support position in the food service industry where my experience in customer service and strong interpersonal skills can be utilized.
Experience
Borders Cafe December 1999-April 2000
n Responsibilities included general café duties including cashier, barista, food preparation and closing duties.
Starbucks Coffee Company September 2001-July 2007
n Barista- Responsible for customer service in an extremely fast-paced café environment. Duties included making coffee and espresso beverages to company standards consistently, working closely with others to achieve speed of service goals, maintaining a clean and inviting environment for customers and performing opening and closing duties of the café.
n Shift Supervisor- In addition to all barista responsibilities this position also included ensuring that company standards were being upheld by all employees and the facilitation of break schedules, training, daily bank deposits and placing and receiving orders.
n Assistant Store Manager- In addition to barista and shift supervisor positions, responsibilities also included assisting the store manager with scheduling, staffing and implementing strategies for meeting sales and budget goals. During this position I completed the Coffee Master Program.
n Store Manager- In addition to all barista and shift supervisor responsibilities this position also included staffing, scheduling, facilitating employee reviews and corrective actions, controlling café costs, training assistant managers, working closely with a district manager and other store managers to ensure that district and regional goals were implemented at the store level. While in this position, I also held the district’s specialist role of QASA (Quality Assurance Safety Assessment) Leader. This was a support position for all stores in my district with the main objective being to educate employees about cleanliness and food safety expectations.
Education
Chatfield Senior High School 1997
High School Diploma
Arapahoe Community College 1997, (1999-2000), (2009-Current)
Early Childhood Group Leader Certificate
69 Completed College Credits
I am currently in the process of fulfilling prerequisites in order to apply to a nursing school at which I hope to obtain a Bachelor of Science in Nursing.
Skills
I enjoy working in an environment that is task oriented. Attention to detail is one of my greatest strengths as well as having strong customer service skills and the ability to build strong, positive interpersonal relationships.
References
Jaclyn Wheeler
Starbucks Store Manager
Work- 720-***-****
Cell- 781-***-****
Kelly Downum
Starbucks Store Manager
Work- 303-***-****
Cell- 303-***-****
Deanna Casey
Starbucks District Manager
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