Customer Service Manager

Alveda McCoy

*** ***** ***** ******

Philadelphia, PA 19139

267-***-****

Strengths

Service Oriented - Cooperative, friendly and outgoing

Team Player - Dependable, diligent and courteous

Technically Astute - Excellent math and basic computer skills; Quick Learner

Good Communicator - Clear, concise and understandable

Energetic - motivated to succeed; hard-worker

Education

A.S. Nursing Services, Community College of Philadelphia Philadelphia, Pa - Current

• Nurses Degree program – Current GPA 4.0

• Bio -Chemistry

• Nutrition

• Hispanic Leadership Team

High School, West Catholic High School, Phila, Pa. May 2003

• GPA: 4.0

• Volley Ball, Basketball, Honor Society

• Word, Excel, PowerPoint

Work History

City of Philadelphia, Philadelphia PA, Spring - Summer 2011

Administrative Manager, Office of Revenue

• Assist office manager with case information

• Coordinate and enforce systems

• Obtain private files which require review and approval

• Contribute to team effort in accomplishing related results

SDNA Communications, Philadelphia, PA, Fall 2007- Spring 2011 (Seasonal)

Customer Service Rep

• Contact customers to remind them about subscribing to concert series

• Assist customers with account issues

• Organize client list, answer phones and communicate with over a hundred guests

American Cancer Society PA, Summer 2008- Fall 2009

Administrative Assistant /Sales

• Assist with invoices for company billing system

• Maintain telephone lines and organize appointments for the staff director

• Work with scanning documents, some light date entry

• Type correspondence for customer log

Companions Who Care, Philadelphia PA – Spring 2009

Companion

• Work with patients in learning how to walk

• Assist elderly with bathing, feeding and other health care needs

• Provide excellent care as needed and deemed necessary

Enon Tabernacle Baptist Church, Philadelphia, PA Fall 2008-Spring 2010

Patient Service Associate

• Code medical records

• Enter medical record information into the system

• Manage switchboard

• Schedule appointments

Office Receptionist Administration

• Prepare spreadsheet

• Develop PowerPoint presentations

• Answer phones and distribute messages

• Scan documents

• Type memos

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