Manager Customer Service
Resume:
Stephanie Glass
Reno, Nv 89506
*******@*****.***
PROFESSIONAL OBJECTIVE
To secure a responsible position, in which my experience and personal abilities will mutually allow for optimum growth opportunities.
CAREER PROFILE
A competent, skilled and focus driven professional with over 10 years of experience, and strong record of achievement in providing the necessary management and personnel motivation expertise to ensure streamlined operations, customer satisfaction, increased proficiency and profitability.
• Effective decision-maker; able to quickly evaluate available alternatives in a logical manner.
• Excellent interpersonal communications, listening and negotiating skills, coupled with the ability to establish and maintain rapport with all levels of personnel, management, executives and clients.
• Proven background at high levels of personnel development and training, leadership, team building, planning, organizing, and problem-solving, all of which realized significant contributions to bottom-line results.
PROFESSIONAL EXPERIENCE
03/09-05/11 Cash 1, LLC, Reno, Nevada
Branch Manager
• Performed a diverse range of responsibilities to include, but not limited to: overseeing productivity and performance of up to 7 Individuals; coaching and training staff while insuring all rules, regulations, policies and procedures were in compliance with the state laws and licensing; meeting and/or exceeding monthly sales objectives; interacting with all departmental operations resulting in profitable, efficient and smooth flowing operations.
• Responsible for making collection calls, collecting outstanding debts, staff scheduling, approving payroll, approving Title and Payday loans, cashing checks
• Recognized as the top store out of 8 stores in Nevada
06/99-10/08 WELLS FARGO BANK, Reno, Nevada/ Salem, Oregon/ Yerington, Nevada/ Las Vegas, Nevada
Branch Manager ($43 Million in Deposits; $16 Million in Loans; $17,000 Monthly Transactions)
• Performed a diverse range of responsibilities to include, but not limited to: overseeing productivity and performance of up to 22 professionals; coaching and training staff while insuring all rules, regulations, policies and procedures were in compliance with state and federal laws and licensing; meeting and/or exceeding monthly sales objectives and goals; interaction with all departmental operations resulting in profitable, efficient and smooth flowing banking and financial operations.
• Awarded “President’s Club” for outstanding banking production and revenues.
Service Manager (2004-2006)
• Responsibilities encompassed overseeing up to 10 tellers training, cash reconciliations/balancing and vault administration; coaching and incentive building of staff insuring revenues goals are met and/or exceeded.
• Nominated and awarded “Star Manager” for sales and service excellence.
Personal Banker (2002-2004)
• Worked directly with clientele base, opening consumer and business accounts, sold financial services including fixed annuities; providing customers with all types of loans such as; vehicle loans, home equity lines of credit, personal lines of credit, mortgage loans, etx.
• Corporate CEO/President (Dick Kovacevich) presented “Gold Medal” for service and excellence.
Customer Sales and Service Representative (1999-2002)
• Greeted customers while maintaining existing customer accounts and providing as well as selling all bank’s products and services
• Recognized for superior customer service, rated #1 CTR in Nevada
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