Business Graduate Resume

Profile: Motivated and determined business operations graduate with direct exposure in a small business environment who demonstrates excellent communication and problem-solving skills seeking professional employment with a rewarding potential for personal growth and an opportunity to be a vital asset for the organization.

Skills

Interpersonal:

 Clear oral and written presentation skills

 Self-starter, who learns quickly and applies individual initiative to complete tasks

 Friendly, courteous, and observant

 Commended for reliability and trustworthiness in completing many tasks simultaneously

Computer:

 Microsoft Office: Word, Publisher, Excel, Access, Project and PowerPoint

 Basic understanding of Simply Accounting

 Proficient in HTML programming,

Internet access and E-mail

 Windows operating systems, XP & Vista

Education

Bachelor of Business Operations Degree

DeVry Institute of Technology 2006

Areas of Study

• Business Management

• Marketing

• Sales and Purchasing

• Web Page Programming

• Accounting, Business Law

HTML Web Page Programming Certificate

DeVry Institute of Technology 2003

Project Experience

Project Manager, Senior Project– Liquid Nightclub 2006

DeVry Institute of Technology

• Displayed exemplary management and supervisory skills in successfully guiding the project to a First-place win

• Proven tenacity in ensuring the job is done in a timely and efficient manner

• Energetic and proven multi-tasking skills in remaining focused in a fast-paced work environment

• Provided guidance, leadership and coaching to the members of the team

• Assisted with creating and presenting an 60 page business plan

• Researched market analysis, location analysis, legalities, transportation, completion, marketing and sales analysis, operation, management, production, S.W.O.T. analysis, forecast for 2 to 10 year goals of the company, and financials for the business plan

• Participated in designing and creating the website, based on the questionnaire and survey held for consumers, according to their needs and wants

• Acted as a spokesperson for professional, public presentation about the Nightclub

Work Experience

Pricing Analyst

Canada Safeway Corporate Head Office 2007-2010

• Analyzing and implementing country wide pricing opportunities for all price areas

• Responsible for all aspects of pricing functions for various categories

• Entering and proofing all advertisements on a weekly basis

• Maintaining pricing strategies and templates including daily cost changes

Marketing Associate/Instructor Support

Lyryx Learning 2006-2007

• Provided immediate on-line support to instructors with troubleshooting and requests

• Worked closely with management to promote new products and promotions

• Input/updated applicable systems, records and files to process, route and resolve issues

• Managed a caseload of up to 50 marketing documents for various current and possible company partners

• Provided superior quality and efficient service to clients by handling/resolving inbound trouble related and inquiry e-mails

Data and Network Assistance Agent

Telus Mobility 2006

• Processed service requests accurately and efficiently, coaching clients on the use of mobile equipment whilst maintaining and furthering the client relationship

• Assisted in identifying, tracking and reporting coverage/service and provisioning issues

• Provided timely and complete resolution of escalated issues and concerns.

• Effectively utilized communication tools to communicate Network and Data related issues and educational information.

Technical Service Representative

Star Choice 2004-2005

• Provided proficient and prompt service to customers

• Communicated with customers to ensure they are informed of billing processes

• Assisted customers in technical assistance with equipment

• Trained new employees on electronic computing system

• Processed customer requests for new services, changes in service and equipment purchases

Sales Associate

Future Shop 2003-2004

• Responded to product service and technical inquiries

• Assisted Customers by offering important buying decisions

• Solved and handled several large and small customer problems

• Supported customers with all enquiries in a professional manner

• Assisted management in company inventory orders

References Available Upon Request

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