Customer Service Administrative Assistant

Adaineliz M Aviles

***** ******** ***** ***** ********* FL 33579 Ph: 973-***-****•*********@*****.***

Summary of Qualifications

Responsible Administrative Assistant with 3 years of customer service experience. I am experienced in computer software such as GoodDonor Microsoft Office, Sage Act and QuickBooks. Able to multi-task and a fast learner.

Professional Experience

Big Brother Big Sister Donation Center 10/2011 - 2/2012

Randolph, NJ

Inbound and Outbound Call Center

answer calls professionally

respond to customer inquiries

research required information using available resources

follow up customer calls where necessary

enter customer information

handle and resolve customer complaints

contact private individuals by phone

describe the services

respond to questions

obtain customer information

obtain possible customer leads

follow up on initial contacts

deliver prepared sales scripts to persuade potential customers to make a donation

Northwest Instrument, Inc 4/2006 - 4/2009

Mount Olive, NJ

Administrative Assistant

Telephone operation for support of customer need

Assisted customers and handing their complaints

Processed all credit card payment transactions

Taking and entering order QuickBooks

Coordinating Trade Show

Handling account receivable/payable

Scheduling container and air shipment delivery

Data Entry

Assistant to supervisor

The Magic Garden School, Inc 9/2003-4/2006

Wharton, NJ

Head Teacher for 3 Year Olds

Supervised children and organized activities

Encouraged children to learn basic and social skills

Planning lesson plan weekly for daily activities

Mandee 11/2002-7/2003

Rockaway, NJ

Cashier/Sales Associates

Greeting Customers

Assisted customer processed all payment transactions

Inventoried all items for replenishment

Petassure, Inc 9/2000-11/2002

Dover, NJ

Customer Service Representative

Telephone operation for support of customer needs

Data Entry of step by step instruction on application issues

Assisted in creation and development of a positive customer relation policy

Education

Morris Hills High School

H.S Diploma

Anthem Institute

Medical Billing & Coding

Parsippany NJ

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