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Manager Customer Service

Location:
Cumberland, RI
Salary:
n/a
Posted:
August 23, 2012

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Resume:

ZACK SYED

** ******** ** ********** ** *****

jli0mo@r.postjobfree.com

401-***-****

CAREER SUMMARY

. Accomplished financial service professional with proven track record

. Excellent business reputation as a competent and knowledgeable

professional.

. Confident team player with the ability to thrive in multi-task environment.

EDUCATION.

. Johnson & Wales University 2001

MBA International Business & Finance

. University of Rhode Island 1994

Bachelor of Business Administration

EMPLOYMENT:

Paasneri Group LLC General Manager April-2010 to present.

Responsible for profitable operation of the company.

Total revenue over half a million dollars

Manage production and sales team of 7 .

Hiring training and retention of the customer service staff.

Increased sales by adding 2 new wholesales account in past month.

Manage and control cost by streamlining procurement and vender acquisition.

Allied Home Mortgage. Owner/ Manager 1/2004- August 2008.

. Manage and run all aspects of the branch from residential loan origination,

commercial loan, to managing a team of 10 Loan officers & processor

. Responsible for hiring training and retention.

. Conduct business development seminar, ad campaigns.

. Business network with attorneys, financial advisor, insurance agents and realtors

to market and promote financial services.

Taylor Made Mortgage. Sales Manager 9/2002 – 1/2004.

. Manage a team of 6 loan officers and a processor.

. Facilitate the loan process from lead generation to closing.

. Responsible for hiring and training and motivating to excel.

Morgan Stanley. Financial Advisor 4/2001- 9/2002.

. Series 7, Series 63, Series 31.

. Life and health Insurance.

. Conforming mortgages A& B credit.

Develop business referral programs with attorneys, CPA. and business mangers to

Enhance 401k and IRA for their employees.

. Provide the financing and securitizing services to companies and no-profits.

. Extensive focus on clients wealth building and retirements needs.

. Excess to private money mangers and mutual funds

. Conduct financial seminars, to increase Morgan Stanley market share.

Conseco Finance. Senior loan officer/trainer, 3/1999- 4/2001.

. Ranked #1 for the highest non-conforming mortgage production.

. Ranked # 16 in the region out of 145 loan officers.

. Trained new loan officers.

BUSINESS & CIVIC ACTIVITIES:

. Member Board of Directors Physical therapy-RI Department of Health. 2005

. Member Psi Class, Leadership RI 2003

. Chairman, founding member Pakistan American Assoc. of New England

. Nominated for Providence business news forty under forty awards.

. Hosted and developed radio show “ PAA’NE UNLEASHED” to bring financial,

social and political personalities to the radio community.

. Several community citations by the Mayor of Providence, David Cicilline and

United State Senator Jack Reed.

. Rhode Island Senate Citation for “ leadership for a future program”.

. Graduated 2007 ” Leadership for a Future”

COMPUTER SKILLS:

. Well versed in office technology, Emails. Microsoft word, excel, internet search

engines.

. Tele-conference and video conference.

. Financial trading platforms, financial analysis programs.

. Calyx financial loan processing software and data base

. Fannie- Mae automated underwriting and FHA automated underwriting systems

LANGUAGES:

. Fluent in verbal and written English, Urdu/Hindi.

. Comfortable in written and spoken Spanish.



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