Customer Service Sales

Indrani B. Sarkar

** ***** ****** ***.**, Beverly, MA01915 - 617-***-**** – ********@*****.***

Objective:

I am looking for an assistant management position in reputable organization that utilizes my experience and education in community development, sales management, account management, and project management.

Summary:

Excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic and ethnic backgrounds.

Excellent leadership skills and ability to supervise effectively.

Excellent ability to multi-task and complete responsibilities in not only a timely but organized and professional fashion.

Knowledge of property management and inventory control systems and practices.

Knowledge of basic accounting principles and commonly accepted budgeting concepts.

Basic knowledge of Microsoft Word, Excel, Outlook (or other similar email system) and internet/web applications.

Education:

Syracuse University School of Architecture

September 2001-December 2002

Boston University, Boston MA

December 2002- January 2006

Bachelors of Science degree in Urban Affairs

Minor in Sociology

Boston University, Boston MA

January 2008-May 2011

Masters in Urban Affairs (MUA)

Concentration in housing and community development

Certifications:

Project Management Professional (PMP)

Certified through Project Management Institute (PMI), 2012

Volunteer work and Internships:

Volunteer- Assistant to Activities director, Concord Park

February 2002-January 2004

Assisted in developing programs for the residents, team building, family service and community outreach.

Worked with patients with Alzheimer's Disease and related disorders and successfully interacted and developed activities with residents to improve motor and social skills.

Intern- Assistant to Health and Safety Manager, Boston University School of Environmental Health and Safety

January 2004- May 2004

Conducted comprehensive laboratory inspections and monitored health and safety compliance of laboratories for use and handling of chemicals, toxic gases, controlled substances, fire and life safety, and hazardous wastes.

Ensured that labs have completed inventories of chemicals and hazardous biological agents.

Assisted in safety trainings for laboratory personnel and staff including laboratory safety, blood borne pathogens, shipping of biologicals, controlled substances, chemicals, hazcom and other safety-related training as required.

Employment:

Customer Service Coordinator, T.J. Maxx, Bedford, MA

May 2002- February 2006

Supervised and managed customer service desk and 6-12 associates’ daily responsibilities and schedules.

Worked as a head cashier completing duties such as sales entries in database, cash reconciliation, balancing and posting cash collection.

Checked operational controls at the frontline to ensure accordance with company guidelines

Trained associates on customer service standards, frontline, and register procedure

Managed difficult or irate customers and associates in a calm and diplomatic manner.

Back-up Cash Office Manager, T.J.Maxx, Bedford, MA

May 2003-Feburary 2006

Completed all paperwork required in regards to financial transactions and accurately handling all internal financial transactions.

Maintained cash reconciliation process ensuring data is maintained and recorded accurately including preparation and filing of relevant month end reports

Phone and Internet Sales Consultant, Ira Motor Group, Danvers MA

February 2006-May 2009

Handled incoming internet and phone customers and assisted them with their automobile searches.

Conveyed knowledge to customers and co-workers about various automobile products including Honda, Toyota, Nissan, BMW, Volvo, Lexus, Mazda, Subaru, Audi, and Porsche.

Demonstrated the ability to use uncommon negotiation skills to ask for the sale, handle customer requests quickly and assess individual client needs.

Took responsibility for handling tedious and timely details such creating product manuals for various automobile makes and models.

Followed up with prospects, utilizing various methods of communication.

Sold a minimum (or above) quota according to department standards.

Phone and Internet Sales Consultant, Kelly Automotive, Danvers MA

May 2009- September 2010

Built on previous job experiences to motivate and improve a newly formed phone and internet sales department.

Enhance my knowledge in various automobile products and learn new products such as Infiniti, Jeep and Chrysler.

Developed a professional understanding of terminology of the automobile business and remain current with new vehicle models and makes.

Assisted in training new associates with product, procedure and terminology to motivate and improve sales for the department as a whole.

Managed priorities despite sudden employ or management changes without supervision.

Maintained comprehensive knowledge of pricing and specifications of competitive vehicles and dealerships to provide clients and managers with informative comparisons.

Assistant Property Manager, Pine Brook Place, Haverhill MA

September 2010- July 2011

Assist managing a 240 unit property in Haverhill MA.

My daily responsibilities consisted of leasing, collections, resident relations, maintenance, general office administration, and policy and procedure compliance.

Updated and completed monthly outreach and advertising binder.

Work with various different local housing authorities in regards to current and prospective residents in aiding with their housing needs.

References:

References are available on request.

Contact this candidate