Customer Service Manager

Erika Matias

*** ****** ****** ****** ****, NJ **304

Home: 201-***-**** Cell: 201-***-****

*************@*****.***

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality. I am Confident, hard-working employee who is committed to achieving excellence. Exceptional listener and communicator who effectively conveys information verbally and in writing. Computer-literate performer with extensive software proficiency covering wide variety of applications. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Innovative problem-solver who can generate workable solutions and resolve complaints. Resourceful team player who excels at building trusting relationships with customers and colleagues. Fluent in Spanish speaking, reading, and writing.

Education

New Jersey City University Jersey City, NJ

Graduated in 2009 with a degree in Business Management

Relevant Courses:

Project & Business Management

MS Office for Professionals

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Business

Finance for the Non-Financial Manager

Professional Office Procedures

Key Skills

Office Skills: Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Travel Coordination

Front-Desk Reception

Executive Support

Fluent in Spanish

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

Experience

Direct Mobile Installation Jersey City, NJ Executive Assistant/Sales 2006 to 2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the President of Direct Mobile Installations. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to clients. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Highlights:

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared contracts. Assisted in reserving meetings and conferences.

Also assisted in HR, hiring process.

US Filter Technologies East Rutherford, NJ Administrative Assistant 2003-2005

Arranged meetings and other gatherings for the Department Manager. Created and maintained office documents: office documents such as, invoices, reports, data sheets. Worked with Accounts Payable Department to ensure invoices are paid on time. Resolved client complaints.

Radisson Suite Hotel Secaucus, NJ Front Office Supervisor 2000-2002

Ensured high quality of customer service and communication skill. Maintained excellent customer relations. Assisted in checking in and out of guests, assisted clerks in any problems that occurred. Worked with hotel programs (ex. Fidelio, GCM, CCM, HBDM), which controlled reservations and monthly forecasts), Accounts payable, Assisted controller with daily reports, Posted checks to corporate accounts. Payroll, credit card advises and disputes. Summarized the hotel and food & beverage petty cash sheets. Made hotel deposits and counted safe daily.

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