Project Manager

Dawn Walker

***** ******** ******

Miamisburg, Ohio 45342

937-***-****

*************@***.***

Executive Summary

Competent project and people manager who applies technical expertise as well as business knowledge to strategically achieve corporate initiatives. Proven ability to multitask complex projects and analyze problems. Demonstrated proficiency contributing both as an individual and team member. Excellent communication and relationship-building skills.

Professional Experience

Avery Dennison Printer Systems Division Miamisburg, Ohio 1987 - 2009

Product Line Manager 2004 - 2009

 Directed a cross-functional team of experts to manage the product life cycle of the Monarch®

and Avery Dennison Tabletop Printer product lines including accessories.

 Conducted market research to analyze competitive trends and prepared the business plans to present new projects to the Product Design Review Board utilizing the Market Aimed Products (M.A.P.) methodology for product development.

 Completed 40 hours of training in the Enterprise Lean Sigma continuous process improvement process and participated in one three day Kaizen event.

 Instituted custom offerings, delivered training, created marketing collateral and white papers documenting innovative solutions resulting in $1.3 million in sales that surpassed projections of the new product line to meet evolving customer requirements.

Manager, Electronics Repair Center 2001 - 2004

 Managed, motivated and evaluated 15 employees in two states with profit contribution greater than 80%.

 Enhanced shop efficiency by 5% and decreased average cost to repair by 10%.

 Investigated customer complaints and modified repair processes as needed.

 Visited top 10 contract customer base annually as well as new customers resulting in the expansion of the repair center’s contract revenue base to over $5.1 million.

 Improved repair turnaround time from 4.43 days to 2.75 days by focusing on providing one day service on all warranty repairs.

 Controlled an annual expense budget of $1.36 million with over 50 expense categories of which parts expenditures made up $750,000.

 Submitted monthly profit and loss reports to finance as well as detailed repair summaries for top 5 customers.

 Conducted weekly team meetings, quarterly formal reviews and coordinated annual meetings with our global service management team.

Systems Support Manager 1995 - 2001

 Diagnosed connectivity problems over the phone, performed advanced system troubleshooting, and coordinated complex equipment rollouts to customer satisfaction.

 Distinguished as 1997 Star Performer by the Northeastern Sales Region.

Product Support Manager 1992 - 1995

 Handled customer technical problems over the phone, developed technical documentation, reviewed engineering drawings, conducted failure mode analysis, developed new products, monitored product Beta testing, trained field technical personnel, implemented Quality Assurance process for ISO9000 certification and created custom software programs.

 Received Team Performance Award in 1994 for outstanding performance establishing diversity activities into corporate culture.

Service Technician 1987 - 1992

 Installed and repaired Monarch® printer systems, maintained just-in-time parts inventory, conducted service contract negotiations and minimized expenses while maintaining an exceptional level of customer satisfaction.

Military Experience

United States Navy

 Aviation Electronics Technician with NEC 6673.

 Maintained a secret security clearance in order to calibrate, repair and troubleshoot to the

component level all types of standard and specialized electronic, electrical and physical/mechanical Navy test equipment.

 Developed and delivered monthly training lectures on new technological innovations.

 Maintained the technical documentation library; which included ordering updated procedures as well as categorization.

 Tracked and coordinated shipment of our Standards for calibration at higher-level laboratories.

 Awarded a letter of appreciation for leadership of sponsored Junior Achievement team.

 Received Good Conduct Medal.

Education

 Masters Degree with Leadership Concentration, Nyack College/ATS, Nyack, NY (satellite

campus in Kettering, OH)

 Bachelors of Science Degree in Computer Engineering Technology Management

Capital University, Columbus, OH (satellite campus in Dayton, OH); Magna Cum Laude

 Associate of Science Degree in Computer Engineering Technology, Florida Community

College, Jacksonville, FL; Magna Cum Laude

Professional Organizations

 Member of Project Management Institute (PMI); review in process for PMP certification.

Volunteer Experience

 Broad experience with crisis management as a support counselor at the Miami Valley

Women’s Center.

 Successful mentorship of children through the Ohio Reads program.

 Teach seminars; facilitate book studies and weekly spiritual growth classes with ages

ranging from second grade through adults.

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