JOHN F. CARLSON
**** ******** **** **** ****** / Residence: 515-***-****
West Des Moines, Iowa 50265 Mobile: 515-***-****
**********@*******.***
CAREER SUMMARY
A results oriented, cost-conscious Sales & Marketing / Human Resources professional with experience in major high-tech, defense, healthcare, and telecommunications environments. Known for competent research, design, sales / marketing, and implementation of leading edge compensation and benefits plans. Experienced in the following areas:
• Executive Compensation • Account / Relationship Management
• Salary Planning & Administration • Strategic Planning
• Regulatory Compliance • Benefits Planning & Design
• Incentive Program Design • Project Management
PROFESSIONAL EXPERIENCE
UNITED HEALTHCARE 2005 – Present
INGENIX – CLINICAL ASSESSMENT SOLUTIONS
Senior Marketing Business Analyst
Primary client engagement contact for a large healthcare account in Medicare business services with over 250,000 members in 13 states. Planned and presented account implementation plan to customer for Ingenix CAS first commercial launch of risk adjustment business.
Successfully developed and implemented Account Management strategy including communications protocol, problem escalation, business process improvement, and project management activities.
Initiate, plan, and facilitate vital account and project related initiatives including executive management communications, internal cross functional conferences, and clarification of service level agreements. Conducted research and analysis on competitive Medicare risk adjustment environment in order to assist product development area in creation of commercialization strategy.
OVATIONS – SECUREHORIZONS
Individual Sales Representative / Account Executive
Marketing and sales of company Medicare Advantage Prescription Drug (MAPD) healthcare products to individuals and groups across the Central Iowa region. Responsible for relationship management. Leading producer in the Nebraska and Iowa region for 2007 and 2008.
HUMANA MARKETPOINT 2004 - 2005
Account Executive
Marketing and sales of healthcare, long-term care, annuity, life insurance products in Central Iowa.
AON / COMBINED INSURANCE – WORKSITE SOLUTIONS 2003 – 2004
Account Executive
Direct marketing and sales of CICA’s supplemental life, health, accident, and disability products to companies across the Central Iowa region. Responsible for account management and retention.
WELLMARK BLUE CROSS/BLUE SHIELD 2001 – 2002
A regional health insurance company with approximately $2.5 billion in sales.
Group Leader, Total Rewards
Managed a staff of 5 people with responsibility for Compensation and Benefits. Responsible for an operating budget of over $500,000. Completed a Total Rewards study analyzing direct pay and benefits package trends, costs,
and delivery systems. Presented results to executive management team for review.
JOHN F. CARLSON Page 2
MAILWELL CORPORATION 2000 – 2001
A $2.5 billion envelope manufacturing and print distribution company in 25 states.
Director – Compensation & Benefits
• Developed and implemented total direct pay strategies in base salary, bonus / incentive, and executive compensation plans.
FIRST DATA CORPORATION / INTEGRATED PAYMENT SYSTEMS 1997 – 2000
A $3 billion payment systems division of a large $12 billion Fortune 500 telecommunications organization.
Director – Compensation & Benefits
Served as lead compensation and benefits professional managing a staff of 8 people covering a fifteen state region. Involved in major direct pay and HRIS related projects resulting in improved departmental operations
US WEST / QWEST COMMUNICATIONS 1996 – 1997
A $15 billion regional Bell operating telecommunications company.
Compensation Consultant
Served as internal expert resource on the design and implementation of strategic compensation programs including competency pay, executive compensation, and annual and long-term incentive/stock option plans.
• Served on project team that designed and implemented a broad-based stock option plan for 46,500 employees; conducted dilution analysis and prepared board presentation.
• Conducted a large market pricing project for executive positions and implemented improved total direct cash strategy in alignment with key business drivers.
• Project lead on design and implementation of management stock option plan.
JONES INTERCABLE, INC. 1992 – 1996
A $750 million International Cable T.V. Company.
Director – Compensation & Benefits
Managed staff of 5 people covering 2,500 employees internationally. Responsible for all direct pay, benefits, and executive compensation programs.
• Developed total compensation philosophy for organization, which included competitive position statements for direct pay, benefits, and international total rewards programs.
• Designed and implemented an annual stock option and non-qualified deferred compensation plans for executives resulting in reduction of turnover.
• Led company Blue Ribbon Benefits Committee in implementation of improved 401(K) matching structure, health plan design changes, and welfare plan (life & disability) enhancements.
EDUCATION
M.B.A. Study underway at University of Iowa’s Tippie School of Management
M.S. Industrial/Organizational Psychology University of Nebraska at Omaha
M.S. Guidance and Counseling Creighton University
B.A. Psychology Creighton University
PROFESSIONAL AFFILIATIONS
Iowa Producer’s License – Life, Accident, Health Insurance
WorldatWork / American Compensation Association – Certified Compensation Professional (CCP)
Certified Employee Benefits Specialist (CEBS) study underway