Customer Service Real Estate

Juanita Ontiveros

*** ****** *** , *******, ** 76131 Home: 817-***-**** - ***********@*****.***

Career Overview

Detailed- oriented and driven individual with eagerness to learn and demonstrate skills. Would like to work for a company that will allow me grow in knowledge and to perform my job to the best of my ability.

Skill Highlights

• Critical thinking

• Meets/exceeds goals

• Self-starter

• Typing 40 WPM

• Microsoft Office skills

• Medical terminology

• Appointment scheduling

• Fluent in Spanish

Core Accomplishments

Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

• Answered multiple phone lines, transferred calls to corresponding departments, filed client records and billed accordingly.

Customer Service

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

• Corresponded with clients through phone, fax, email and in person to schedule appointments and answer inquiries.

Professional Experience

Receptionist

October 2010 to June 2012

Texas Re-entry Services – Fort Worth, Texas

Answered all incoming calls and transfered to correct department. Scheduled and confirmed appointments for caseworkers. Did data entry for clients list for the week. Filed, faxed, and made copies as needed.

Service Technician

July 2010 to October 2010

Adecco – Fort Worth, Texas

Tested cell phone and repaired, also programed if needed. Did shipping and packing.

Head Cashier/Sales

November 2007 to March 2010

Mi Chula's Restaurant– Southlake, Texas

Greeted guests, told them about the menu and what we specialized in. Took their order, handled all cash transactions. Answered all incoming calls. Responsible for stocking bar and cleaning area. Counted drawer at the end of shift. Closed bar at the end of the night.

Server

February 2007 to November 2007

Mexican Inn Restaurant – Lakeworth, Texas

Greeted guests, took their order and delivered food. Made sure guests were completely satisfied. Kept working area clean.

Tax Preparer

December 2006 to April 2007

Jackson Hewitt – Lakeworth, Texas

Prepared customers tax returns, e-filed , and printed out checks. Answered incoming calls with questions about taxes and called customers to let them know their check was ready to be picked up. Filed customers folders.

Carhop

February 2004 to February 2007

Sonic Drive Inn – Fort Worth, Texas

Responsible for taking orders and delivering food to customers. Received payment and was responsible for all cash collected until the end of my shift. Kept store cleaned and stocked at all times.

Education

TCC 2013

Fort Worth, Texas, USA

Business/Science

Associate

• Microsoft Office training

• Basics

• Psychology

• Principles of Real estate

• Macroeconomics

• Medical Terminology

Venture School 1998

Arlington, Texas, USA

GED

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