Customer Service Manager
Resume:
Resume
Charlene Letang
Brandon, Florida 33510
Email:********@*******.***
Experience Summary
Four years experience in providing excellent service to each of my customers
I am very upbeat and friendly, and I always ensure that everyone I encounter has had a
positive and unforgettable experience.
Enjoy workings as part of a team, but can also work as an individual to accomplish successful
tasks
I endeavor to be the best in all that I do and to always ensure that my customers feel that
they are receiving the best quality service
Extremely driven and motivated,
Consistent in completing duties assigned, effectively and efficiently
Enjoy working with the public
Always strive to put the customers firs
Ensure that there needs and request are meet, and they are satisfy with the service.
Professional Experience
09/05/2006-
Presently Employed
32hrs Per week
Swing Manager
Race Trac Petroleum
11703 East Mlk.
Seffner, Florida
33584
Delegating and managing my staff, allowing everyone to be treated with respect and
professionalism. Excellent telephone etiquette, always speak clearly and concisely, always
allowing the customer/ patient to understand and make the correct decision needed for the
situation presented.
Excessive handling of money, assisting customers with difficult situation (ensuring that they
are satisfied), conducting stock takes, and analyzing large variances, Checking in and paying
vendors, filing paper work and organizing information to be sent to co-operate, order needed
products to be sold. Spending a tremendous amount of time with Back officer and Publisher
ensuring that my companies waste and sales are extremely satisfactory, performing
negative stocks(ensuring the actual amount of product is correct and it is not in the
negatives),
Ensuring that duties are done on time and the work place is kept neat and organized
constantly.
01/25/2011-
Presently Employed
40hrs per week
Customer service Rep.
Verizon
14025 River edge Drive
Tampa Florida
33637
As a customer service representatives I am on the phones for the duration of my shift
conversing with customer, going over the details of there bills, starting new services, ending
services, upgrading them to better and faster service equipment, also setting dates for
equipment to be ship out, make credit adjustments to there account. I also inform customers
about the new upgrades which are available to best fit there needs. I always ensure that the
customer fully understand the benefits in combining there services.
04/2003-01/2005
47hrs per week
CSR/Teller
Marigot Credit Union
Wires Marigot
Dominica.VI
Cynthia Lewis 1-767-***-****
Constantly engaging in customer relations, balancing accounts, opening accounts, and
ensuring that funds have been allocated to the correct accounts, answering calls relating to
inquiries about accounts amount and overdraft fees and other relating matters, paying out
checks to corresponding utility companies, make certain that draws were correctly balanced
and correct funds were deposited into the safe.
Daily sorting and filing materials correctly in alphabetical or numerical systems.
Education
College: Hillsborough Community College
High School: Dominica Seventh day Adventist Secondary School
Graduated in 2004 with honors(high school diploma)
References
Present Supervisor - Colin Brooks : 813-***-****
Previous Supervisor - Renzo Bassanini: 813-***-****
Manager - Tung Le : 813-***-****
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