Resume

Charlene Letang

*** ******* **** **.*** 301

Brandon, Florida 33510

813-***-****

813-***-****

Email:jl0wj8@r.postjobfree.com

Experience Summary

Four years experience in providing excellent service to each of my customers

I am very upbeat and friendly, and I always ensure that everyone I encounter has had a

positive and unforgettable experience.

Enjoy workings as part of a team, but can also work as an individual to accomplish successful

tasks

I endeavor to be the best in all that I do and to always ensure that my customers feel that

they are receiving the best quality service

Extremely driven and motivated,

Consistent in completing duties assigned, effectively and efficiently

Enjoy working with the public

Always strive to put the customers firs

Ensure that there needs and request are meet, and they are satisfy with the service.

Professional Experience

09/05/2006-

Presently Employed

32hrs Per week

Swing Manager

Race Trac Petroleum

11703 East Mlk.

Seffner, Florida

33584

Delegating and managing my staff, allowing everyone to be treated with respect and

professionalism. Excellent telephone etiquette, always speak clearly and concisely, always

allowing the customer/ patient to understand and make the correct decision needed for the

situation presented.

Excessive handling of money, assisting customers with difficult situation (ensuring that they

are satisfied), conducting stock takes, and analyzing large variances, Checking in and paying

vendors, filing paper work and organizing information to be sent to co-operate, order needed

products to be sold. Spending a tremendous amount of time with Back officer and Publisher

ensuring that my companies waste and sales are extremely satisfactory, performing

negative stocks(ensuring the actual amount of product is correct and it is not in the

negatives),

Ensuring that duties are done on time and the work place is kept neat and organized

constantly.

01/25/2011-

Presently Employed

40hrs per week

Customer service Rep.

Verizon

14025 River edge Drive

Tampa Florida

33637

As a customer service representatives I am on the phones for the duration of my shift

conversing with customer, going over the details of there bills, starting new services, ending

services, upgrading them to better and faster service equipment, also setting dates for

equipment to be ship out, make credit adjustments to there account. I also inform customers

about the new upgrades which are available to best fit there needs. I always ensure that the

customer fully understand the benefits in combining there services.

04/2003-01/2005

47hrs per week

CSR/Teller

Marigot Credit Union

Wires Marigot

Dominica.VI

Cynthia Lewis 1-767-***-****

Constantly engaging in customer relations, balancing accounts, opening accounts, and

ensuring that funds have been allocated to the correct accounts, answering calls relating to

inquiries about accounts amount and overdraft fees and other relating matters, paying out

checks to corresponding utility companies, make certain that draws were correctly balanced

and correct funds were deposited into the safe.

Daily sorting and filing materials correctly in alphabetical or numerical systems.

Education

College: Hillsborough Community College

High School: Dominica Seventh day Adventist Secondary School

Graduated in 2004 with honors(high school diploma)

References

Present Supervisor - Colin Brooks : 813-***-****

Previous Supervisor - Renzo Bassanini: 813-***-****

Manager - Tung Le : 813-***-****

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