Telecommuting/customer service/sales/remote operator
Resume:
Robert E. Watts
Chickamauga, GA 30707
********@**********.***
Customer Service Professional with decades of experience working with all levels of customers. I have worked in and out of office environments. I work best alone, but I like to have a team that I can be a part of. I have no difficulty remaining motivated to do the work that is expected. I am a rule follower. Sometimes calls come in where the rules are difficult to explain and do not seem to make sense. I pride myself in handling even the most difficult calls with kindness and professionalism.
I am seeking a position that allows me to continue to work from my home office. I have done so successfully since 2005. I am intelligent, articulate, hard working and loyal. If I need to learn software or specific terminology for your industry, I can and will do so. I am a gifted writer and an excellent communicator. I can sell and my outgoing personality is well suited for customer service.
Summary of Accomplishments
Call Center – Arise Virtual Services – Interval International, Internet Support
Answering incoming calls from members who are unfamiliar with the client's website. I assist callers who have all levels of computer expertise, from programers to retirees who struggle with the most basic tasks. Explain the difficult guidelines and rules involving timeshare ownership and how best to utilize the caller's investment.
Branch Manager /Home Mortgage Consultant/Loan Officer
I worked in all aspects of the residential origination process, from the initial contact with the borrower, gathering of all documentation, putting together a quality package for the underwriter to review, then assisting in explaining the process of closing the loan. I also worked on many large and complex commercial loan packages.
Professional History
Nov. 2008 – Present
Arise – Virtual Services Corp. Bob Watts, LLC, Provider of call center services for Interval International.
February 2010 – June 2010
Access E-Mortgage – Loan Officer, Residential and Commercial loan origination.
Sept 2009 – January 2010
Apex Mortgage – Branch Manager, Residential and Commercial loan origination. (closed in 2010)
July 2007- Sept 2009
Gateway Mortgage Group – Branch Manager, Residential and Commercial loan origination.
August 2005 – July 2007
Family First Mortgage Corp – Branch Manager, Residential and Commercial loan origination. (closed)
February 2004 – August 2005
21st Mortgage Corp – Assistant Branch Manager, Residential loan origination, responsible for overseeing and inspecting construction loans as well as originating. Managed the Chattanooga branch with 3 loan officers and 4 processors. (ceased residential lending in 2005)
March 2001 - February 2004
Wells Fargo Home Mortgage – Home Mortgage Consultant, Residential loan origination. Was number 826 out of over 8,000 originators nationwide in profitability.
February 1996 - March 2001
Outside Industrial Sales – Various companies in different capacities of sales. Cold calling, inventory management, managed sales agents, A/R and A/P.
June 1988 – March 1996
Chattanooga Chemical – Self employed in industrial/institutional outside sales.
Profession Training - Capstone Institute FHA DE underwriters course, 2005 and 2007
DE underwriter training HUD Home Ownership Center, Atlanta, GA 2006
NMLS licensed (not currently active) GA Mortgage license (not currently active)
Property and Casualty license, GA (not currently active)
Military Experience 1986 – 1994 USMCR. 1990 – 1991 Persian Gulf War, awarded the Navy Accommodation Metal
Education – B.S. Animal Science/Business – Berry College, Rome, GA 1988
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