Chief Knowledge Officer

EXECUTIVE VICE PRESIDENT

Michael brings an unusual talent of IT / IS skills coupled with seasoned business management and problem solving skills. His ability to define business needs, communicate his vision, and deliver carefully measured return on investments made him a valuable asset at Lam. Michael has a keen sense of managing teams, deliverables, and stakeholders…

Rick Orloff

Director, Information Security Apple

Former Director of Global Security, Lam Research

Dynamically skilled and highly commendable management and IT professional offering 18 years of stellar experience in delivering knowledge management infrastructure solutions, services, and programs within extremely complex and volatile environments. Adept at analyzing and mobilizing agreed strategies and priorities toward progressive plan execution that delivers solid results.

Highly successful and with holistic set of knowledge in developing and executing IT strategies that focus on a single point of success navigated through in-depth analysis on collective business protocols, long term corporate interests, company’s best practices, and economic status in order to deliver a competitive edge that drives significant impact to company’s financial performance and operations.

CORE COMPETENCIES

- Strategy, Mission and Vision Planning

- High-Level Business Process Mapping

- Master Data Management

- BOM Management and Serialization

- Contract Negotiations and Strategic Alliances

- Team Building and Performance Improvement

- Content Technology Architecture and Integration

- Management of Cross-Functional Teams

- Cost / ROI Analysis

- Systems Solution Architecture

- Corporate Social Networking Solutions

- Process Improvement

- Agile Project Management

- Engineer Change Management

- Learning Management Solutions

- Digital Rights Management

Technical Proficiency includes: SAP (R3 SM, BI, BW, Portals) Microsoft SharePoint, PTC Windchill, Serena Team Track, Autonomy, Interwoven, Coggno, Tumbleweed, and Documentum

PROFESSIONAL EXPERIENCE

Mattson Technology (MTSN)-Fremont, CA

Vice President of Knowledge Management 2008-Current

Realign plans and corporate wide strategies while analyzing internal operations, ensuring efficiency and compliance of company initiatives, and assessing market trends, economical challenges, and business opportunities to effectively develop creative management leadership approaches that deliver a customer focused IT vision and technology solution aligned to financial objectives.

- Eliminated extensive data cleanup and migration by implementing an enterprise search

- Created standard for corporate taxonomy and metadata schema

- Facilitated improvement in business processes and implemented new workflow through the upgrade of Serena Team Track to latest version

Lam Research (LRCX)-Fremont, CA

Director of Knowledge Management 2001-2008

Ensured the company’s integrity, compliant operations, and reliable corporate plan designs by leading all functions associated in training, publications, and IT architecture and processes related to all data creation, storage, delivery, WAN, LAN, system analysis, application programming and performance.

- Strengthened the company’s fiscal performance, achieving measurable reoccurring financial annual savings of up to $40M and driving notable reductions in escalation cycle time that produced $600K yearly savings on quality defect reporting, $1M in install base benchmarking, and $1M in 3D spare part identifier.

- Facilitated significant improvement in customer satisfaction, leading and ensuring the success of a four-year strategic initiative with Lam senior executives to create a strategy focused on improving customer satisfaction and reducing costs and cycle time associated with escalations, repeats, beta tools, ongoing maintenance, and system installs.

- Improved user experience through the development and implementation of a technical information portal in SharePoint and ASP.NET with one million documents.

- Maximized cost efficiency by defining the strategic allocation for $20M IT related expenditures. Instituted KM certification program and successfully launched KM benchmarking forum between other semiconductor industry leaders.

- Key participation in streamlining functions pertinent to IT Infrastructure, Disaster Recover, PLM, Technical Control Board, IP, CRM, and Security.

- Attained executive alignment to create a new KM Champions program worldwide; developed regional accountability at all levels and successfully presented a culture-training curriculum to 600 engineers.

- Resolved connectivity issues and improved service quality by developing E-diagnostic programs at customer sites, creating a role based offline parts, and implementing a worldwide wireless and VPN point-of-use connectivity solution resulting in an ROI $1.7M /year.

- Delivered content management solutions that eliminated redundancy, streamlined collaboration, and improved corporate technical intranet.

- Generated reoccurring savings of $500K / year through proficient development, implementation and launch of MyLam.com customer extranet with >3000 customers.

PRIOR EXPERIENCE

US Sales Manager (1999-2001) SemiSales, Campbell, CA

Senior Sales Manager (1997-1999) Kobe Precision, Hayward, CA

Contamination Control Technical Specialist (1995-1997) Fibrotek, Longmont, CO

Sales Manager (1991-1994) Thomas West Inc., Belmont, CA

EDUCATION

MASTER’S DEGREE IN INFORMATICS - 2007

Northeastern University, Boston, MA

GRADUATE IN KNOWLEDGE MANAGEMENT - 2005

Northeastern University, Boston, MA

BACHELOR OF SCIENCE IN BUSINESS, MINOR IN PSYCHOLOGY - 1991

San Jose State University in Business, Boston, MA

PROFESSIONAL DEVELOPMENT

- Lam Executive Training: Finance, Multicultural Environment, Business Law, Managing in a Matrix Environment, Business Philosophy, Managing Your Organization

- Infrastructure Integration Training, 2005

- PMI Project Management Certificate, 2004

- SAP Portals and 4.6 training, 2002

ACTIVITIES

- Chair for SEMI SMECS (WDI) Workforce Development Institute

Participated in the creation of a non-profit corporation to teach high school students about the semiconductor industry

- Former Chairman of Marketing Executive Council of SEMI (SMECS)

An elected position in charge of over 10 programs supporting the semiconductor industry, including Semicon West, Executive Luncheons and IIS

- Acting Member of STRUT (Students Recycling Used Technology)

Honorary Guest Speaker at 2004 STRUT competition at Mission College

- Support various educational curriculums at Mission College, Intel and San Jose State

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