Manager Quality Assurance
Resume:
Scott Mitchell
********@***.***
Experience;
Restaurant Managment & Marketing Consultant 2006 to present
Worked with all types of restaurant concepts for periods ranging from two weeks to two years. Involved in all areas of an operation and business. Development, build out, training, branding, cost control, vendor relations, and beyond. Fast food to full service. Fine dining to multi units. Worked closely with owners to make changes where they were needed and put systems in place to improve profitability. Often acted as general manager. Trained and developed managers and management teams.
Vice President; Boba-Loca, Inc. Santa Fe Springs, CA 5/2005 to 5/2006
Responsible for all aspects of the operation including franchise and company owned stores. Boba-Loca is a smoothie and specialty drink concept with over 30 stores in Orange County and greater Los Angeles. Created a growth plan, operations manuals, tools, and new revenue streams. Interfaced with vendors, developers, property managers, franchisees, people interested in becoming franchisees, contractors, employees, distributors, UFOC matters, attorneys, etc. on a regular basis. *Created, developed, and rolled out the first and original Yogurtland!
Instructor: California School of Culinary Arts, Pasadena, CA 2003 to 2004
Adjunct Instructor. Taught restaurant management and marketing in an accredited Le Cordon Bleu Program. Practical hands on training as well as formal class room instruction. Bistro 561
Manager: Red Lobster, Los Angeles 2001 to 2003
In just two months helped the restaurant score its highest Quality Assurance ratings. Improved the service, consistency, quality, and efficiency of the largest profit center in the operation. Shared the global responsibilities and activities of all other management functions. Impacted the culture with special attention placed upon food handling (HACCP) procedures and practices. Fine tuned all lobby and bar practices and systems
General Manager: Real Food Daily, Los Angeles, CA 2000 to 2001
Built and supported an effective management team. Developed a positive and improved culture within the ranks of a troubled service staff. Streamlined operations, improved the quality of service, implemented procedures to track and reduce waste. Generated a weekly P & L. Added over 10% net profit to the bottom line. Turned slackers into leaders.
Manager: Authentic Café: Los Angeles, CA 1997 to 1999
Integral part of a three man management team that shared all duties and responsibilities related to daily operations. Improved server attitudes and performances.
Manager: Tribeca Restaurant, Encino, CA 1993 to 1996
Opened and promoted the Encino store. Trained and oversaw all aspects of floor service. Promoted and ran a very profitable bar program. Hired and promoted all of the live entertainment. Sold and ran private parties and special events. Met and exceeded all liquor, wine, food, and add on sales projections and expectations. Tactfully interfaced with an extremely difficult and demanding clientele.
President & Founder: Medi-Legal Marketing Services, Inc. 1987-1995
Marketing, Management, and Business Development Consultant.
Generated over $100 million in revenues for my clients. Built a thriving business in a highly competitive and specialized niche market. Networked, innovated, and pushed the envelope in order to separate our company and service from the competition. Created brand recognition based upon a solid reputation and our ability to consistently provide a valued service.
GM & Director of Operations: Gorky’s Café and Brewery, Los Angeles, Miami, Hollywood 1981 to 1987
Trained and managed a staff of over 250. Built sales to over $7 million dollars in the LA store with a check $7.50 check average. Operated and marketed one of LA’s first true micro breweries. Sold Gorky beer to Dodger Stadium. Built and opened Gorky’s Hollywood. Helped develop the Gorky brand. Developed the commercial bakery and retail operation. Analyzed service flow and set up to maximize sales and efficiency. Organized all live entertainment and special events. Worked closely with the owner to constantly brainstorm, test, and improve all aspects of the operation.
Education:
Mount Saint Mary’s College Bachelor of Arts, Liberal Arts, Honors
UCLA, Certificate Program Film, TV, & Video
Los Angeles Valley College AA Degree, Journalism, Honors
Certified safe food handler
Experienced in operations, project management, openings, training, purchasing, cost containment, brand development, team development, and more.
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