Sales Manager, Director of Business Development, Customer Service

Kathleen Smith

**** ****** ***** *****: 615-***-****

Franklin, TN 37064 *********@*******.***

Executive Profile

Seasoned, highly effective sales and marketing executive possessing outstanding business acumen and strategic vision, adept at tactical execution. Superior leadership, change navigation, human resource development, organizational and management skills. Significant experience and results in leading national sales & marketing organization in exceeding corporate revenue goals despite significant internal change and external market challenges.

Skill Highlights

● Proven ability to plan, organize, and manage

● Excellent leadership and communication skills

● Strong track record of execution against strategic objectives

● Recruiting, training, staff motivation and development of sales force

● Vendor negotiations, partnerships, and sourcing

● New Business Development

● Purchasing

● Designed, and set-up displays and exhibitions for trade shows

● Traveled nationwide to provide training, growth, sales

* Team Player

● Strong organizational skills

Core Accomplishments

Business Development:

● Identified need for alliance by outsourcing and private labeling

● Established and managed partner relationships on a daily basis.

● Developed new marketing strategy which increased customer base, yielding additive income

● Served as National Sales Director creating outside sales force

Project Management:

● Initiated customer relationships resulting in new business increase through multiple channels

● Designed and negotiated signature custom items for major accounts

Staff Development:

● Launched well-received sales program to fill difficult territories

● Recruited, hired, trained and coached employees

● Increased employee retention, enthusiasm.

● Mentored and coached employees resulting in increased productivity

Regional Sales Manager:

● Recruited, trained, managed company associates

● Initiated new employee program which resulted in positive outcome.

● Maintained growth throughout the Southeast and nationwide

● Top producer throughout career

Professional Experience

Design Design, Inc Present

Account Executive

Grand Rapids, MI

● Accountable for Tennessee and Northern Alabama including overall customer satisfaction.

● Created new revenue streams through travel, training, product knowledge, merchandising, goal setting.

● Generated new business through research, trade shows.

● Exceeded growth expectations by $300K

● Handle key accounts, custom designs.

Enesco/Gund May 2005 to June 2010

Regional Sales Manager

Edison, NJ

● Member of Executive Management Team.

● Managed team of sales professionals.

● Traveled nationwide mentoring, coaching, training, providing ongoing support.

● Strengthened company's business by leading implementation of new program to fill difficult territories nationwide. Surpassed expectations resulting in $1.3 million in revenue.

● Built strategic alliances with major accounts that increased revenue initially and ongoing.

● Accountable for current and new business throughout the Southeast including overall customer satisfaction.

Management Resources July 2004 to May 2005

Director of Sales/Business Development

Nashville, TN

● Defined strategy and business plan for 5 locations.

● Initiated program that standardized employee training.

● Created and directed revenue stream through launch of new product category.

● Initiated customer relationships with direct mail, website, advertising and telemarketing.

● Specialized in Gourmet Industry

● Responsible for purchasing.

● Member of Executive Management Team.

● Maintained custom/key accounts

Huckleberry Farms, LLC February 2002 to July 2004

Director of Sales/Business Development

Bell Buckle, TN

● Member of Executive Management Team.

● Researched, identified, negotiated new product categories through partnership agreements.

● Coordinated the manufacture of products and outsourcing of private labeling.

● Initiated new sales force by recruiting, hiring, training, managing 120 Reps.

● Created trade shows exhibits and presentations.

● Maintained training, product knowledge, goals, recognition, support, promotions.

● Managed and maintained key/custom accounts.

● Supervised and coordinated customer care associates in order to provide excellent partner maintenance, support.

● Traveled nationwide to promote sales, training and support

● Directed revenue streams through development of new categories, packaging.

PTG July 1989 to May 2003

Owner

Brentwood, TN

● Owned, managed and operated a manufacturing business.

● Manufactured trademarked product.

● Specialized in food industry.

● Managed corporate accounts.

● Purchasing

● Developed new business

● Created, designed and set-up major trade shows, showrooms, exhibitions.

● Coordinated, recruited, managed, negotiated and trained national sales organization of over 100 Reps.

Education

Lake Land College

Eastern Illinois University

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