Employee Relations Representative
Resume:
CHARLES A. WRIGHT
*** ******* ***** ****, ********, GA 30064
*********@*******.***
PROFESSIONAL
PROFILE
Human resource professional skilled at strategic planning and management consulting. Proven ability to spearhead change and direct growth in fast-paced environments. Equally skilled at building mutually respectful relationships with many types of personalities at all levels in the organization.
• Management – Skilled problem solver with an ability to resolve conflicts and improve morale while meeting diverse objectives. Successful at mentoring difficult personalities resulting in personal and professional growth.
• Team Building – Influential team leader with considerable experience training and developing personnel. Strong proponent of teamwork, nurturing creativity, having fun, growing together, and becoming self-actualized individuals.
• Communication – Articulate and straightforward communicator. Well-developed inquisitive, analytical, and listening skills. Well-developed written communication skills.
• Technical – Proficient in many areas of employment law. Strong background in advising and training management regarding performance problems, conflict, labor law, and human resource policy.
EMPLOYMENT
EXPERIENCE
K&G FASHION SUPERSTORE (Division of Men’s Wearhouse)
Atlanta, GA
Management September 2008 to Present
• Provide outstanding customer service to external and internal customers.
• Provide a high-quality work environment.
• Effectively manage on-site contact tailor shop.
• Ensure that all Store Operations guidelines are met and performed by all store personnel.
• Ensure all aspects of merchandising are achieved.
• Coordinate all training to ensure the profitable success of the store and employees
Employee Relations Representative February 2003 to September 2008
Corporate Offices, Atlanta Georgia
Report to VP and Director of Human Resources
• Promoted from Employee Relations Representative for the Southeast region to Men’s Wearhouse subsidiary company, K&G, with responsibility for 100 stores.
• Manages all complaints, investigations, and recommends corrective action to VP of Store Operations.
• Advises all management regarding HR policy administration, employment law, and resolves issues related to performance and/or conflict.
• Assists in establishing procedures as mandated by federal and state law for the following: FMLA; state disability; posting requirement; EEO-1 report; final pay; timecard management; minimum wage compliance; subpoena; child labor regulations; I-9 compliance; and new hire reporting.
• Implemented a structure wherein all Title VII concerns and personnel matters were reported to the Employee Relations department for consultation and direction.
• Trained, mentored and supported nine multi-unit managers who provide support to 3,108 employees.
• Coordinates on-going training of multi-unit management on the implementation of the company’s growth initiatives.
THE MEN’S WEARHOUSE, INC. October 1991 to Present
Atlanta, GA
Employee Relations Representative February 1996 to February 2003
Executive Offices, Fremont, California
Reported to Director, Employee Relations
• Promoted from General Manager, Store Operations (four Atlanta locations).
• Advised all management regarding HR policy administration, employment law, and resolving issues related to performance and/or conflict.
• Ensured legal compliance under federal and 40 state employment laws.
• Prepared and evaluated charges of discrimination filed with various state agencies.
• Trained, mentored and supported 26 multi-unit managers who provided support to over 2,000 employees.
• Managed all complaints, investigations, and recommended corrective action.
• Assisted in developing and enforcing progressive disciplinary policies and procedures.
• Set up and implemented a structure wherein all Title VII concerns and personnel matters were reported to the Employee Relations department for consultation and direction.
• Produced and conducted sexual harassment, discrimination, ADA, FMLA, HR policy, and procedure training.
• Established procedures as mandated by federal and state law for the following: FMLA; state disability; posting requirement; EEO-1 report; final pay; timecard management; minimum wage compliance; subpoena; child labor regulations; I-9 compliance; and new hire reporting.
• Assisted in creating a new hire orientation program for corporate and executive offices.
• Assisted in improving human resource employment material, as well as updating the employee handbook from 1996-2000.
• Assured that all discharges were in compliance with company disciplinary procedures.
• Coordinated exit interview evaluations and procedures.
• Assured ADA compliance in job descriptions for all store level employees.
• Worked with senior management regarding personnel and legal matters.
• Helped develop the Injury and Illness Prevention Program.
Management February 1993 to February 1996
• Provided outstanding customer service to external and internal customers.
• Provided a high-quality work environment.
• Exceeded excellent volume and shrink goals.
• Effectively and prosperously managed the tailor shop.
• Ensured that all Store Operations guidelines were met and performed by all store personnel.
• Ensured all aspects of merchandising the store was achieved.
• Coordinated all training to ensure the profitable success of the store and employees.
Wardrobe Consultant October 1991 to February 1993
• Provided outstanding customer service.
• Maintained a high quality work environment.
• Consistently exceeded my excellent volume goals.
• Assisted in the store achieving its shrink goals.
• Help train and mentor new employees.
From 1985 – 1991
Served in management trainee and real estate appraisal roles with the Internal Revenue Service and the City of Atlanta.
EDUCATION
B. A. Degree – Mass Communications August 1985
Minor – Broadcast Engineering
Tennessee State University, Nashville, TN
Attended the following employment seminars:
• Creative Leadership Workshop, 1999
• Avoiding Employee Lawsuits, 1999, 2004
• Sexual Harassment: Litigating, Preventing and Resolving Claims, 1998
• Human Resources and the Law, 1996, 2005
• Conducting an Effective Internal Investigation, 1996, 2006
Application in process for the Society of Human Resource Management Member (SHRM)
ACKNOWLEDGMENTS
• Received The Men’s Wearhouse 1995 “Aloha Award” in recognition of outstanding performance as a Manager, and “Top Turnaround Store” in recognition for improved sales for the year.
• Received The Men’s Wearhouse 1994 “Top Manager Team Award” in recognition of outstanding performance promoting team.
• Received The Men’s Wearhouse 1993 “ Top Wardrobe Consultant Team Award” in recognition of outstanding support to teammates.
• Received The Men’s Wearhouse 1992 “Top Book Award” in recognition of outstanding sales and customer service.
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