Customer Service Manager

NANCY ESPADAS

**** ****** ****** • RACINE, WI. **405

PHONE 262-***-****

SUMMARY OF QUALIFICATIONS

Manage priorities and work efficiently

Self-motivated, assertive, and dependable

Quickly learn new procedures and policies

Fluent in Spanish and English

Excellent communication, interpersonal, and organizational skills

PROFESSIONAL EXPERIENCE

04/2008 to 02/2011 S. C. Johnson Racine, WI

Employee Service Center Specialist

Counseled employees with questions regarding their payroll, benefits, retirements, and PeopleSoft Job Data.

Multi-tasked various projects and worked in a confidential environment.

Managed all employee files, calendars for my manager and team lead, audit I-9 documentation, and. track new hires.

Generated reports for various HR Functions (i.e. Disability, I-9, Sales, Finance, Benefits, Income Planning, RD&E, etc.).

Implemented and tested new Imaging tool upgrade. Processed all Imaging to ensure it is current and precise.

Payroll Specialist

Data entered retiree billing checks, W-4 tax status, new hire direct deposit, additional compensation requests with extremely high accuracy.

Processed and prepared garnishment check requests, wage statements, internal pay audit requests.

Organized all filing, imaging, policies and procedures in the ESC.

Led and initiated the proposal for updating all “active” employee files.

Made travel arrangements for management for business seminars.

08/2006 to 12/2007 Custom Staffing Solutions Racine, WI

Payroll Administrator

Managed payroll for offices in Kenosha, WI and Gurnee, IL.

Consolidated all past due amounts for Accounts Receivable.

Verify and audit hours for all working employees.

Scheduled interviews, prepared welcome packets and performed background checks.

Provided support to various corporate functions including: event planning, recognition programs, and company initiatives.

09/2003 to 06/2006 Michaels Arts and Crafts Racine, WI

Department Manager

Key holder to business doors.

Managed and maintained the floral/seasonal department.

Reconciled all business transactions for daily bank deposit.

Assigned employees daily tasks to perform.

Supervised all levels of customer service (i.e. Cashiers, Custom Framers, Sales Associates, Floral Designer, etc.)

PROGRAMS AND DATABASES

PeopleSoft, Rapid Runner, Capture Professional, MS Office, Outlook, Word and Excel.

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