Customer Service Manager
Resume:
Jennifer E. Torres
Sioux Falls, SD 57103
**********@*****.***
Objective: Acquire a challenging entry level healthcare position at a growth-oriented company, which will allow me to further utilize my skills, acquire new abilities, and achieve the target goals of the firm.
Skills:
Associates Degree in Health Care Management from University of Phoenix
Excellent communication, presentation, and time management skills
Very flexible and efficient
Able to work independently and under any situation
Strong analytical and organizational skills
Exemplary work ethic
Excellent interpersonal skills, phone manner, and office etiquette
Software: All Windows operating systems, Word, Power Point, Outlook, TKC, and People Soft.
Typing: 40 WPM
10-key proficient
Can work multi- line telephones (up to 20 lines)
Work Experience:
National Beef – Dodge City, KS
Billing Department
Role:
Responsible for creating the bill of lading for meat purchases being shipped to the customers.
Responsible for making sure all information is correct and available.
Responsible for reports and other data input being logged into the proper system.
Worked with CIRUS, BPCS, and outlook computer programs, tracking and receiving data
Responsible for scanning and in-putting data for creating bills to send the customer.
Numerical filing and sorting BOL’s for storage.
Check into Cash - Dodge City, KS
Center Manager
Role:
Responsible for processing loans, cashing checks, western union transactions, and selling money orders within company guidelines.
Responsible for cash flow balance, deposits, and other financial transactions
Responsible for daily, monthly and annual reports to the corporate office
Responsible for employees maintaining and staying within company guidelines as well as staying within the state laws
Sears – Grand Island, NE
Replenishment Lead (3 years) Store Trainer (2 years), Office Lead (6 months)
Role:
Replenishment: Responsible for maintaining a process of inventory control.
Restocking and reordering merchandise.
Supervise a team to restock the sales floor, unload the freight trucks, and create merchandise displays.
Store Trainer: Responsible for hiring, training, and maintaining store hourly employees.
Responsible for orientation process and store policy
Organized the stores annual Red Cross Blood drive
Organized the stores “Adopt a Highway” program
Assured all employees were current on learning and policy changes.
Assisted HR department with maintaining payroll and data input for all employees and new hires.
(Trainer position was eliminated was then placed in the office lead position.)
Office Lead: Responsible for maintaining store documents, resolving customer service issues, filing, making copies, and shipping.
Responsible for maintaining an accurate safe balance along with making deposits
Responsible for taking in and sending out service and repairs
Supervised other office staff (up to 5 employees)
Responsible for all customer service issues or directing them to the proper person.
Other work experience:
1980-1983 Sax Pizza and Marina Johnson Lake, NE Assistant Manager
1988-1995 Little Paris Family Restaurant Lexington, NE waitress/bartender
1992-1994 IBP Lexington NE Production worker/small intestines
2004-2005 Merry Maids Papillion, NE Maid service
2005-2006 Convenient Food Mart Bellevue, NE Store Clerk & Asst Manager Trainee
2007-2008 VFW Long Prairie, MN Ran the Local Texas Hold’em League Tournaments
2008 Curves for Women Long Prairie MN Trainer
2008 Coborn’s Grocery (Little Dukes) Long Prairie, MN Cashier/Clerk
Education:
GED (1982) – Lexington High School – Lexington, NE
Associates Degree (2011) – Health Care Management – University of Phoenix (Online)
Volunteer Experience:
Club Secretary - Lions Club International - Long Prairie, MN
Team Captain - 2008 Relay for Life - Long Prairie, MN
Team Co-Captain - 2009 Relay for Life – Salem, SD
Organizer – Red Cross Blood Drive - Grand Island, NE
Adopt a Highway - Grand Island, NE
Contact this candidate