Human Resource Resources

Sondra Michelle Thomas

**** *. ******** ***** * Springfield, MO 65809

Mobile: 417-***-**** * jjgm3r@r.postjobfree.com or jjgm3r@r.postjobfree.com

Veteran

HUMAN RESOURCES DIRECTOR

Organizational Development Strategic Planning Equal Opportunity Recruiter

An accomplished Human Resources Director with proven expertise in policy and procedure, recruiting and hiring practices, personnel development, retention approaches, legal compliance issues, managerial support, labor relations and negotiations. Background includes: 95% manpower in retention, seven awards for outstanding Human Resource Office out of 14 companies during inspections, Equal Opportunity Advisor, Recruiter, Drug and Alcohol Administrator, Command Financial Advisor and Safety Officer. Have a Top-Secret/TSI clearance.. Willing to travel.

Policy Administration * Contract Negotiations * Worker’s Compensation

Policy Development * Complaint Resolution * Benefit Programs

Employee Relations * Peer Review * Arbitration

CAREER ACCOMPLISHMENTS

UNITED STATES ARMY, 1990-2010

• Received numerous awards for Recruiter (15 years experience)

• Hand Selected out of 45 Human Resource Directors to run Strategic Operations in Headquarters due to leadership skills and expertise.

• Received awards for outstanding Equal Opportunity and Retention program out of five companies.

• Hand selected out of 93 personnel to run Human Resource Department in Korea.

• Hand selected out of 78 personnel to Implement, Develop and Manage the Command Financial Program.

• Received outstanding evaluations for performing work higher than my current grade.

• Consulted other companies on making company related policies and agreements.

PROFESSIONAL EXPERIENCE

INTERNAL REVENUE SERVICE, Springfield, MO, 2010-PRESENT

Initial Assistance Representative (2010-Present)

• As a Clerk worked in various functional areas within the IRS.

• Performed a variety of duties involved in the receipt, review, control and closing of various types of tax cases, such as organizing files and ensuring document accuracy.

• Resolved complex complaints.

• Retrieve individual and business account transcripts to include W'2 and returns.

• Prepared and maintained inventory reports by posting new cases, verifying totals, and creating monthly reports.

UNITED STATES ARMY, Ft. Bragg, NC, 1990-2010

Human Resource Director (1997-2010)

Human Resource Generalist (1990-1996)

• Sole Human Resource representative for a growing organization with 124 full-time employees.

• Direct the human resources functions at nine locations, including union prevention/training programs, manage grievance, arbitration and manage the peer review program.

• Established a human resource department, served four locations in IRAQ, negotiated contracts and salary issues.

• Improved and implemented a performance measurement and development program for supervisors focused on enhancing management performance, team building and management in a military environment.

• Oversaw weekly performance appraisal process for over 2,000 workers.

• Managed and tracked strict attendance policy resulting in several terminations.

• Provided hiring, compensation and benefits services for over 5,000 employees.

• Successfully administered the substance abuse and attendance policies; managed grievances and participated in organizational arbitrations.

• Coordinate training program, selecting content and sourcing training vendors.

• Directed Operations Training program for nine locations.

• Launched new hire orientation program.

• Overhauling compensation program revamping job bands and updating salary structure for rapidly expanding organization.

• Helped craft job descriptions for 194 job titles across seven military services.

• Created organizations first-ever policies and procedures document outlining all activities for the Human Resource role.

• Evaluated personnel qualifications for special assignments, recommended promotions, and interviewed personnel for duty assignments.

• Assist the CEO with expert advice and guidance on personnel and personnel readiness/ strength levels of supported reporting companies.

• Maintained liaison with servicing data processing facility and field managers of interfaced systems.

• Reported and dealt with weekly budgets and safety issues to the Chief of HR.

• Developed short and long term training/HR plans.

• Coordinated and help job fairs

EDUCATION

CAMERON UNIVERSITY, LAWTON, OK

Bachelor of Business Administration, 2008

UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE, ADELPHI, MD

Master of Business Administration (Will graduate May, 2012)

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