Customer Service High School
Resume:
Whitney A Collier
*** ******** ** ********** ** *7180
*****@******.****.***
Objective
Seeking a challenging and rewarding position where my experience, education and unique abilities coupled with a strong sense of motivation would be of mutual benefit.
Summary of Skills and Qualifications
• Self-motivated and ability to multi-task in a busy environment.
• Previous office administration experience and proficient in Microsoft Office Products.
• Consistent presentation of a professional image both on the phone and in person.
• Friendly and enthusiastic personality with a willingness to help others.
• Able to prioritize task and meet deadlines.
• Creative, flexible and versatile individual that works well with others and has excellent customer service skills and client relations.
• Highly organized and detailed individual with excellent written, verbal, and communication skills.
• Excellent research and project planning skills.
• Experience with public health and wellness promotion program design
• High integrity, honesty and reliability both professionally and personally.
• Ability to maintain confidentiality of clients and others.
• Willingness and desire to learn and grow within a company.
Education
Antioch High School - Antioch TN 37180
- Diploma
Middle Tennessee State University - Murfreesboro TN 37127
-Bachelors of Science- Liberal Studies Emphasis in Psychology and Biology
-Minors in Health and Sociology.
Professional Experience
Shane Company
December 2011 Franklin, TN
• Responsible for greeting costumers in a friendly and professional manner.
• Maintaining professional and neat appearance.
• Packaging merchandise.
• Assisting other employees with office task as needed throughout the day and during closing.
Independent Avon Representative
October 2009- July 2010
Responsible for representing the company is a professional manner.
Receiving and processing customer orders.
Balancing each customer account in preparation for delivery and receipt of money.
Keeping track of order balances and forwarding appropriate money to corporate offices.
Balancing earned money with company dues.
Selecting and suggesting products for each client in order to suite their individual needs.
Eagleville Florist and Gifts Eagleville TN
July 2006 - January 2007
Deliver payments and deposits to the bank and collect and sort incoming mail.
Keep detailed record of daily, monthly and quarterly orders.
Sort, print and mail out past due accounts in a timely manner.
Contact delinquent accounts for payment.
Keep records of company spending for tax purposes.
Answer phones and e-mails in a professional manner.
Direct clients in selecting proper arrangements for weddings, funerals and other important occasions in a compassionate and understanding manner.
Manage phone and email orders.
Keep front display room in a neat and presentable appearance.
Tractor Supply Company Smyrna TN
January 2001- September 2001
Greet customers in person and over the phone.
Answer a multi lined phone system.
Recommend products and assist in product set up or application.
In charge of balancing cashier drawers and making the appropriate bank deposits.
Arming and disarming the store alarm system.
Responsible with store access codes and money safe codes.
References
Andrea Tucker
Kathy Fagelman
Dr. Douglas Beatty
Deborah Moore
Transcripts Available Upon Request
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