Customer Service Sales

Amber C. Collins

**** ********* ***** ********, **. 31907

706-***-**** jiz20f@r.postjobfree.com

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Objective:

Seeking a position utilizing my training, work experience and communication skills.

Summary of Qualifications:

Over eight years of experience in customer service, collections, sales, and call-center operations. Possess the ability to solve problems independently and evaluate challenges with limited or no supervision. Consistently reliable, dependable and self-motivated with a keen eye for detail. High degree of accountability with above average organizational skills.

Experience:

Brand Ambassador/Spokes Person/ Promotional Model/Event Manager

Promote sales by marketing, hosting events and advertising for several different companies such as;

GMC Chevrolet, Ur Votes Count Week, Hormel Compleats, Vaseline for Men, Barbie, Dove Hair, Dove Masterbrands, Sports Illustrated.

Technical Support/Sales

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).

Configure software to connect to Internet application servers.

Provide training to clients in the use of system and applications as related to Internet.

Obtain general understanding of OS and application operations related to company offered services.

Identify and correct or advise, on operational issues in client computer systems.

Perform creation of new accounts using company provide software tools

Client Service Agent II

Recruit and interview new employees.

Implemented training course for new recruits-speeding profitability, and sales.

Managed inbound and outbound calls daily handling 100+ accounts submitting bankcard adjustments for consumer, and business affairs.

Performed financial operations on credit card and bank accounts.

Investigated and resolved consumer concerns in collaboration with respective agency and other departments.

Utilized proprietary software for entering customer information into a computerized database.

Compiled, analyzed, and presented quality service.

Received numerous accolades from senior management for consistently providing excellent service, and tactfully resolving sensitive issues.

Maintained quality control/satisfaction records, constantly seeking new ways to improve service.

Customer Service Representative

Provided top-notch service to both internal and external customers.

Managed inbound and outbound calls daily submitting credit card adjustments for State Farm Bank, American Express, and Mercedes Benz/Diamler Chrysler credit card accounts.

Assisted customers and merchants identify services/products that best suited their needs increasing sales.

Interacted with other departments to solve complex problems.

Enhanced customer-satisfaction by expediting all claims and ensuring a high degree of accuracy.

Alleviated delicate situations with professionalism and sensitivity.

Maintained area in compliance to company standards.

Secured numerous company achievements awards for delivery of exceptional customer service

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Work History:

Brand Ambassador, Fusion Marketing,2008- Present

Technical Support, Cloud 10, 2009-2010

Client Service Agent II, Corporate Office of Branch Bank & Trust, 2003-2006

Customer Service Representative, TSYS Total Systems, 2001-2003

Cashier II, Cub Foods, 1999-2001

References: Available upon request

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