Customer Service Sales

OBJECTIVE

To obtain an entry-level position which effectively utilizes my acquired knowledge, exceptional customer service skills, strong work ethic, and commitment to excellence.

EDUCATION

University of California Santa Barbara

• Bachelor of Arts: Environmental Studies

• Concentration: Urban Planning, Development, and Coastal Regulation

• Graduating June, 2012, Cumulative GPA 3.21

RELEVANT COURSEWORK

Multiple courses in the field of urban planning and development including

• Environmental Impact Analysis

• Principles of Environmental Planning

• Planning Issues

• Sustainable Communities

• American Urban History

VOLUNTEER and LEADERSHIP EXPERIENCE

• Position on the Standards Committee with Kappa Kappa Gamma

• Member of Phi Theta Kappa Honor Society

• Volunteered numerous hours with organizations such as Habitat for Humanity and Relay for Life, as well as South Tahoe High School’s environmental fair and South Tahoe Public Utility District’s Earth Day events

WORK EXPERIENCE

Habitat for Humanity June 2011 – August 2011

Public Relations Intern

• Updated and managed social media networks and online databases

• Planned and organized fundraisers and benefit events

The Harbor Restaurant May 2010 – September 2010

Hostess/Busser

• Managed preparation and maintenance of restaurant, answered phones, directed customers to their seats

• Trained new employees

The Cantina Restaurant May 2007 – January 2009

Hostess

• Directed customers to their seats

• Trained new employees

• Answered phones and executed general sales transactions

Ski Run Marina May 2008 – August 2008

Customer Service/Office

• Responsible for boat and jet ski contracts and rentals

• Handled general sales calls and finances

South Tahoe Public Utility District May 2005 – August 2005

Engineering Department Transcriptionist

• Responsible for transcribing technical and detailed engineering field tapes and reports to Microsoft Word to be used for contractual documentation purposes

TECHNICAL SKILLS

• Proficient in Microsoft Word, Power Point, and Excel

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