Sales Manager
Resume:
George P. Duker
********@*****.***
OBJECTIVE
To obtain a field management position within a sales-driven environment with a strong focus on
people development.
PROFESSIONAL EXPERIENCE
Sales Advocate, U.S.A. 800, Saint Joseph, MO (2010-Present)
Responsible for taking customers Orders, tracking orders, checking items availability and promoting
excellent service for all customers. Focus on giving accurate information to customers.
Pay attention to details on all accounts that have been assigned to me.
Focusing in increasing PLCC Counts as well as UPSALES.Striving to stay within the target average
handling time, required by USA 800 Standards
Skills sets acquired are as follows. BAG Elite, Talbots, Carus, Hickory Farms and EBT
District Supervisor, MFA OIL, Columbia, MO (2003-2010)
. Responsible for proper and efficient operations of up to eleven assigned stores within district to ensure
all stores contribute to the profitability of the company.
. Recruit, interview, hire and train employees; directly supervise a team of eleven store managers,
thirteen assistant manager’s and75 sale associates.
. Improve mystery shops scores from 90.2% to 95.7% resulting in an increase in merchandise sales,
gasoline sales and bottom line profit despite increased presence of competitors within the market;
Increased same store merchandise sales by 3.24% to over 22.6M, increased gasoline sales by 1.47% to
over $59M, increased EBITDA 25.37% to the previous year.
. Increased employee morale and job satisfaction as evidence by decreasing overall turnover rate far
below
Company average of 150%; lowered associate turnover rate from 120% to 60%
. Demonstrated strong focus on loss prevention through daily follow –up and best practices; held
inventory shrink
at .52% of sales based off a budget of 1.00%
. Nominated as the top performer by General Manager District Supervisor for the year.
District Manager, THE PANTRY INC, Florence, SC (2000-2003)
. Responsible for Nine Stores, and 2 Food Service Locations within the district.
. Developed market strategy in increasing merchandise sales and gasoline volume within the district
. Reviewed each store budget and responsible for expense control, sales, gas margins and all controllable
expenses.
. Recruit, train and develop new managers and assistant managers for the district. Also coaching and
Counseling all managers and assistants. Focus on bench strength for the district.
. Conduct weekly and monthly cash audits, store safety inspections and night store visits as well as
complying with OSHA and FDA regulations in the entire store
. Boosted sales profit by 10% against last year’s sales, and cut district expenses by 5%
Merchandise Supervisor, BP-AMOCO, Memphis, TN (1996-2000)
. Responsible for Merchandising 14 stores in the Memphis Market.
. Created, tracked, and examined analytics to identify marketing performance and competitive success of
programs offers, markets, product mix and pricing
. Analyzed industry trends and competitive landscape, identified and evaluate strategic opportunities
devised new offers and promotions.
Responsible for all monthly featured sales items, and programming mix and match promotions.
. Work with Local and National vendors in keeping the stores stocked with the right mix if merchandise
for customer.
. Develop and maintain a comprehensive system of Plano-grams, layout and floor space allocations.
. Work closely with district managers in executing 100% in weekly and monthly promotional planner.
Merchandise Manager, K-MART , Kansas City, MO (1991-1996)
. Responsible for eight department managers and 40 associates, including 8 part-time associates.
. Responsible for store mark up/markdowns .Check all sale signs correctly executed.
. Review and complete all quarterly and yearly employees appraisal.
. Train all department managers on product knowledge and good customer service .Review all plano-gr
grams or layouts before implementation.
. Work with all department managers to make sure adequate products are
ordered for incoming sales by following mini/max procedures.
. Recruit, hire and train all new department mangers.
. Conduct weekly audits in various departments for accurate built-to
. Review all discontinued SKU merchandise and replace with new SKU.
EDUCATION
Oklahoma City Community College, Oklahoma City, OK
Additional Graduate Courses, 1991 GPA 3.52.
Oklahoma State University, Stillwater, OK
B.S. Business Administration, 1990
Additional Graduate Courses at University of Missouri
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