EDUCATION:
University of Chicago- Chicago, Illinois 2006
GPA: 3.2/4.0
Bachelor of Arts in Political Science
Minor in French Language and Literature
PROFESSIONAL EXPERIENCE:
San Gabriel Mexican Cafe—Bannockburn, Illinois (May 2007-Present)
Customer Relations Manager
? Responsible for initiating and implementing protocol procedures for all front of house employees
? Proficient at scheduling all front of house employees for the floor and private parties
? Responsible for all marketing and advertising related to the restaurant
? Implementation of new events to draw in new clientele, while retaining prior clientele
? Responsible for fostering and maintaining customer relationships with priority individuals
? Basic accounting responsibilities involving quick books
? Responsible for front of house walk-through and inspection
? Responsible for private party planning, from theme to menus and pricing
? Opened and closed shifts while performing walk-throughs and check-outs
Maggiano’s Little Italy—Oak Brook, Illinois (September 2006-July 2007)
Carry-Out Employee
? Responsible for handling money and gift cards
? Proficient at multi-tasking, including but not limited to answering phones, taking customer orders, and catering to customer needs
? Fostering and maintaining customer relationships while providing excellent service
Cbeyond Communications—Oak Brook, Illinois (June 2006-September 2006)
Sales Associate
? Ability to excel in a deadline-oriented, high pressure environment
? Build and maintain quality relationships with customers
? Utilize sales skills learned in extensive training to maximize my selling potential
? Proficient in time-management and sales organization skills
Tensor Group, Inc.—Woodridge, Illinois (June 2002-April 2006)
Part-time Production Coordinator
? Developed and implemented an evaluation system for company clients and facilitated meetings to communicate areas that needed improvement
? Researched, developed, and aided in the design of marketing literature for sales
? Create and maintain relationships with priority individuals and potential clients
? Continue to build relationships with clients resulting in exceeded corporate goals
? Stay abreast of competitive tactics while working to reach area goals and objectives
? Development, participation in, and implementation of presentations
? Expedite purchase orders and parts to ensure on-time delivery
? Prepare and organize bills of material for production, assembly, and engineering departments
? Update and maintain pricing for individual parts using manufacturing software
? Organize blueprints for production and engineering use
? Miscellaneous typing, filing, and completion of special projects given by supervisors and other team members
SKILLS:
? Proficient in Microsoft Word, Excel, and PowerPoint
? Fluent in French and Slovenian
? Detail-oriented with strong management and organizational skills
? Experience with Aloha Computer System
? Experience with Quick Books
? Experience with ACT by Sage
VOLUNTEER AND SOCIAL INVOLVEMENTS:
? Slovenian Cultural Center, Board of Directors
? Slovenian Cultural Center, Newsletter Editor
? St. Anne’s KSKJ Lodge #170, youth conference representative
References furnished upon request