Sheena Litt's Resume

EDUCATION:

University of Chicago- Chicago, Illinois 2006

GPA: 3.2/4.0

Bachelor of Arts in Political Science

Minor in French Language and Literature

PROFESSIONAL EXPERIENCE:

San Gabriel Mexican Cafe—Bannockburn, Illinois (May 2007-Present)

Customer Relations Manager

? Responsible for initiating and implementing protocol procedures for all front of house employees

? Proficient at scheduling all front of house employees for the floor and private parties

? Responsible for all marketing and advertising related to the restaurant

? Implementation of new events to draw in new clientele, while retaining prior clientele

? Responsible for fostering and maintaining customer relationships with priority individuals

? Basic accounting responsibilities involving quick books

? Responsible for front of house walk-through and inspection

? Responsible for private party planning, from theme to menus and pricing

? Opened and closed shifts while performing walk-throughs and check-outs

Maggiano’s Little Italy—Oak Brook, Illinois (September 2006-July 2007)

Carry-Out Employee

? Responsible for handling money and gift cards

? Proficient at multi-tasking, including but not limited to answering phones, taking customer orders, and catering to customer needs

? Fostering and maintaining customer relationships while providing excellent service

Cbeyond Communications—Oak Brook, Illinois (June 2006-September 2006)

Sales Associate

? Ability to excel in a deadline-oriented, high pressure environment

? Build and maintain quality relationships with customers

? Utilize sales skills learned in extensive training to maximize my selling potential

? Proficient in time-management and sales organization skills

Tensor Group, Inc.—Woodridge, Illinois (June 2002-April 2006)

Part-time Production Coordinator

? Developed and implemented an evaluation system for company clients and facilitated meetings to communicate areas that needed improvement

? Researched, developed, and aided in the design of marketing literature for sales

? Create and maintain relationships with priority individuals and potential clients

? Continue to build relationships with clients resulting in exceeded corporate goals

? Stay abreast of competitive tactics while working to reach area goals and objectives

? Development, participation in, and implementation of presentations

? Expedite purchase orders and parts to ensure on-time delivery

? Prepare and organize bills of material for production, assembly, and engineering departments

? Update and maintain pricing for individual parts using manufacturing software

? Organize blueprints for production and engineering use

? Miscellaneous typing, filing, and completion of special projects given by supervisors and other team members

SKILLS:

? Proficient in Microsoft Word, Excel, and PowerPoint

? Fluent in French and Slovenian

? Detail-oriented with strong management and organizational skills

? Experience with Aloha Computer System

? Experience with Quick Books

? Experience with ACT by Sage

VOLUNTEER AND SOCIAL INVOLVEMENTS:

? Slovenian Cultural Center, Board of Directors

? Slovenian Cultural Center, Newsletter Editor

? St. Anne’s KSKJ Lodge #170, youth conference representative

References furnished upon request

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