Customer Relations Supervisor
Resume:
Lisa Green
*** ********* ** *********, ** *****
**********@*****.***
OBJECTIVE
A challenging position requiring a highly effective communicator with a full range of office skills demonstrated leadership abilities and a reputation for solving problems and delivering results.
SKILLS PROFILE
Highly confidential and detail oriented professional seeking continued growth, development.
A successful track record of increasing responsibility, working with frontline and management as a team
Versatile, results-oriented, strong organizational and interpersonal abilities and effectively communicates with diverse groups within the organization
EMPLOYMENT HISTORY
Supervisor, Cox Communications
February 2006-December 2010
Metairie, LA
Supervised frontline customer service representatives, assisted with complex customer service issues; approved special pricing concessions, quotes, bid allowances and/or adjustments;
Handled escalated and unresolved customer issues;
Recruited, hired and provided coaching and development to customer service representatives;
Monitor and evaluate the quality of customer transactions; Coordinates department budget to ensure cost-effective operations; Assign projects, sets completion dates, review work and manage performance in accordance with organizational policies, procedures, and performance management processes
Customer Care Specialist, Cox Communications
January 2002 –February 2006
Metairie, LA
Handled escalated customer issues in the absence of the supervisor with the intent of providing a positive customer experience and customer retention; introduce new or additional products and services to upsell customer;
Reviews customer inquiries, problems, requests, to determine appropriate solutions and/or responses;
Reviews customer claims, initiates billing adjustments,
Provide billing and training support to customer operations.
Refers customer calls to other areas when appropriate;
Accounting Clerk, Cox Communications
June 1995-January 2002
Metairie, LA
Prepare invoices, statements and vouchers for payment;
Ensures timely and accurate processing and payment of invoices;
Reconciles invoices and check balances;
Codes and processes expenses from invoices;
Initiates stop payments and void checks;
Accurately enters data into computerized accounting systems.
Ensure that invoices are imaged within the established time standards.
Creates changes and modifies standard reports;
Retail Agent, Cox Communications
May 1991-June 1995
Metairie, LA
Communicates with customers in-person regarding bills and services.
Balance and secures cash drawers, cash account, prepares deposits and completes and maintains accurate record keeping.
Process, record and post customer payments accurately and in a timely manner.
Issues and exchanges equipment to/with customers
ACTIVITIES Tax preparation
Contact this candidate