Sr. Technical Writer

J. L. Sander, **** Dutchman Creek Drive, DeSoto, TX 75115, 972-***-**** (home), 469-***-**** (Cell) **********@***.***

EXPERIENCE SUMMARY

I have over 20 years’ documentation experience in computer, telecommunications, healthcare, legal, electronics, and distribution fields. My experience includes research of hardware / software operation for writing and publishing customer, user, marketing, test scripts, and technical manuals, plus Project Management and Requirements (gap analysis). I have also developed online Help system, and Web Pages, and worked as a Quality Analyst/Tester.

Objective: Obtain position as Sr. Technical Writer/Editor

Hardware: IBM compatible 80386 /486, Xerox 6085, AT&T 3B15, PRIME 750, DEC PDP-11 DEC & Hughes PC FACT 4000, Sentinel 30, Xerox 820, IBM 4300

Operating System: Windows XP/2003-07, Mac (Apple), RS6000, OS X, Xerox Unix Professional, Windows 95/98, Windows NT, MS DOS for Windows, UNIX, UNIX AIX PRIMOS, DBOS (IBM Series 2), Xerox OS, MVS

Software: Adobe PDF, Basic, COBOL, Corel Draw, dbAccess, DEC line editor, DreamWeaver, EMACS, EXCEL, Fourgen-4GL, FrameMaker 8, FrontPage, FullShot, Hijaak Pro, HTML, Informix vi, JCL (college), Mantis, MicroGraphix Designer, MS Project, MS Publisher, MS Word (95-2007), PageMaker, PaintShop, Photoshop, PowerPoint, PowerSoft, RoboHelp, Snagit 8, Ventura, Viewpoint Document Editor, Visio, WordPerfect, WP Graphics, WYLBUR

Job History

August 4, 2008 – February 6, 2009 (Contract at NEC Unified Solutions, Inc., Irving, TX)

Sr. Technical Writer – Create topics in FrameMaker for software/hardware for Contact Center Solutions (PBX, ACD, telephony) from use of system, design documents, SME interviews, one-on-one training and other sources for end-user, distributor, and technical audiences. Track documentation project progress through DocTrak. Create distribution CDs for updated software. Substantiate documentation by working with software engineers, developers, managers and subject matter experts through consultation, reviews, and discussions.

December 22, 2007 – May 2, 2008 (Contract at Prodea, Inc. through Aerotek)

Sr. Technical Writer – Create topics for single-sourcing information in structured FrameMaker 8 DITA files for digital home software/hardware from design documents, SME interviews and other sources for end-user, distributor, and technical audiences. Validate information by collaboration with developers, managers and subject matter experts through interviews, reviews, and discussions.

June 21, 2007 – December 21, 2007 (Contract at Fannie Mae, Dallas, TX through Celerity)

Sr. Technical Writer – Review, update CLM procedures to current format using MS Word. Update template with style sheet for ease of use. Validate information by collaboration with developers, managers and subject matter experts through interviews, reviews, and discussions. Track status of documentation project with Excel spreadsheet.

June 4, 2007 – June 20, 2007 (Contract at FedEx/Kinko’s, Plano, TX through CoreStaff)

Sr. Technical Writer – Review, update solutions through Sales Force to comply with new format of FedEx/ Kinko’s. Validate information with developers, managers and systems/equipment engineers.

November 8, 2006 – May 10, 2007 (Contract at Mannatech, Inc., Coppell, TX through Consulting Partners)

Sr. Technical Writer – Review, update, and create internal procedures and policies for ISO Security and Compliance for Mannatech software and hardware processes with FrameMaker, MS Word, Visio, Excel, and PowerPoint. Validate information with developers, managers and systems/equipment engineers.

August 8, 2006 – September 8, 2006 (Contract at Siemens, Inc., Irving through TEK System)

Sr. Technical Writer – Review, update HTML web pages for Knowledge base (KANA) inclusion for Siemens Communications systems, telephones, equipment, and service with FrontPage, MS Word and FrameMaker . Validate information with call center managers and systems/equipment engineers. Supervise two other writers in data collection and file conversions.

March 20, 2006 – June 2, 2006 (Contract at Taylor Publishing through Resulte’ in Dallas)

Quality Analyst – Review/critique web-based yearbook creation software (StudioWorks 2) by creating yearbooks, capture software errors, and track errors in Mantis (error-tracking tool) to guarantee software worked as designed; suggested improvements to operation for ease of use. This includes follow-up with software developers to ensure correction of errors and verification of corrections to software.

April 2004 – February 2006

Direct hire at Integrated Systems Technology, Irving

Sr. Technical Writer – Research / develop user guides (setup, implementation, operation) and other needed documentation with graphics for distribution (Navision/NewVision) software system in MS Word, FrameMaker, and RoboHelp 5 by use of system, system on-line help, and interviews with SME. Manage several writing projects concurrently. Research and develop the company’s first online help through RoboHelp-5 in conjunction with proprietary conversion/linking software (GATE).

March 9 – March 12, 2004 (Short-term Contract through RCM Technologies at Integrated Systems Technology, Irving)

Sr. Technical Writer – Research / develop preliminary user guide outline with text for software system in MS Word, and FrameMaker by use of system, system on-line help (RoboHelp 5) and interviews with SME.

March 2003 – August 2003 (Contract at Verizon Online through CCSI, Grapevine, TX)

Sr. Technical Writer – Research/develop requirements documentation including Gap Matrices with illustrations for requirements management effort for broadband (VzBB) and online (VOL) systems using design notes, interviews, specifications, product development, and marketing information with MS Word, Visio, PowerPoint, Excel, RoboHelp (for GUI) and other tools as required. System knowledge required for Verizon Ordering, Provisioning, Delivery, and Billing documentation, plus others.

October 1998 – October 2001 (Contract at Teltronics, Inc. through RealTime Consulting, Addison, TX)

Sr. Technical Writer – Research/develop hardcopy and on-line documentation with illustrations to support engineering staff for telecommunications PBX /911 systems software/hardware (Unix and DOS) using engineering design notes, specification, product development, and marketing information with MS Word 97 & MS Word 2000, MicroGraphix, FrameMaker 6. Also worked with testing to help develop and run test scripts. Manage several writing projects concurrently (MS Project) from inception to deliverables.

May 1998 – October 1998 (Direct hire at ARGO Data Resource, Dallas, TX

Technical Documentation Supervisor – Manage and support documentation group to research, plan, and develop hardware/software hardcopy and on-line documentation for banking software products using engineering design notes, specification, product development and marketing information with FrameMaker 5.5, Word 7, RoboHelp, and Visio.

February 1998 – May 1998 (Contract Ajilon at GTE Dallas, TX)

Sr. Technical Writer – Research and develop documentation with illustrations to support engineering staff at GTE using interviews with engineering staff, design notes, specifications, with MS Word, PowerPoint, and Visio.

March 1997 – February 1998 (Direct hire at LAWPlus Corporation, Dallas, TX)

Sr. Technical Writer – Research, plan, and develop hardware and software hardcopy and on-line documentation with illustrations to support the products developed in the legal industry using engineering design notes, specification, product development and marketing information with MS Word, RoboHelp, MS Publisher, and Visio. Create web pages for internet site with FrontPage and HTML. Work with administrator to manage content of website for company (manual CMS) by tracking new development, new documentation requirements, and uploading schedule, thereby keeping the most updated information on the web pages; aid QA/testing with test script development and use to test software.

March 1996 – March 1997 (Direct hire at Teknekron Infoswitch Corporation, Irving, TX)

Sr. Technical Writer – Research, plan, and develop hardware/software hardcopy and on-line and web documentation with illustrations for the telephony call process center industry using engineering design notes, specification, product development and marketing information with MS Word, RoboHelp, MS Publisher, and Visio. Manage several writing projects concurrently (MS Project) from inception to deliverables.

January 1996 – March 1996 (Contract at GTE Telops, Irving, TX)

Sr. Technical Writer – Design, develop, edit, and produce hardcopy documentation and Web Pages (HTML) with graphics using MS Word, Internet Assistant, and Visio. Uploads to web pages controlled by their administrator. Help in production of design and internal planning documentation.

March 1996 – December 1996 (Contract at American Airlines - SABRE Travel Information Network, Arlington, TX)

Sr. Technical Writer – Design, develop, edit, and produce user on-line Windows help for GUI and hardcopy documentation with screens and graphics using RoboHelp, FrameMaker, and MS Word ; contract through HyperTechs, Inc.

October 1995 – January 1996

Contract at Alcon Systems System Support, Fort Worth, TX

Sr. Technical Writer - Write, edit, and format reference manual with graphics using MS Word for Windows and Hijaak Pro to correspond to new version of medical and clinical system design. Verify update with hands-on testing of system. Manage 4 writer-writing projects with MS Project.

June 1995 – September 1995 (Contract at GTE, Southlake, TX)

Technical Writer – Write, edit, and format user documentation for new manuals with graphics using WordPerfect 5.2 to correspond to system design for GTE Billing systems. Coordinate new information with system designers and verify with hands-on check of system.

Military Service:

United States Air Force - Ground Radio Communication Equipment Repairman (Airman Basic through Staff Sergeant) Equipment: Electronics test equipment, ground transmitters/receivers (solid state and tube), SafeNet, mobile radios, PA systems, and miscellaneous electronic equipment in use on base.

Education:

University of Texas at Arlington, Arlington, Texas: Systems Analysis major, senior standing; University of Maryland, European Division, Hahn, AFB Germany: Business major; .Del Mar College, Corpus Christi, Texas: Business major.

Training:

FrameMaker; Ventura, PageMaker & HTML; DreamWeaver, Windows Paintbrush, RoboHelp, dbAccess, FOURGEN Accounting System, Informix vi and EMACS, NEC PBX Repair.

Awards:

Award for LawPlus Online Help, regional STC competition, Award for LawPlus Users Guide, National STC competition.

Affiliations:

Society for Technical Communication (STC) (2 yrs. Online Competition Judge), NTSSA (North Texas State Soccer Association) – Licensed soccer coach, member New Life Symphony Orchestra (violinist)

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