Sandra Holley
Norwalk, CT *****
******.******@*****.***
OBJECTIVE:
Customer-oriented, fast-learning individual seeks challenging position with growth opportunity.
EXPERIENCE:
Monroe Group
1/08 - Current
Temporary Assignments
Light Industrial - Clerical
Norwalk Community Health Center
Temporary Assignments
1/06 - 12/07
Light Industrial - Clerical
Filing and scanning medical documents
Responsible for phone coverage on a daily basis
Huffman Koo's
09/03 – 12/05
Customer Service Associate
Maintain high level of customer support through teamwork and communication.
Responsible for placing orders and perform data entry.
Maintain customer files and process data.
Resolve customer complaints to ensure customer retention and satisfaction.
Other duties as needed to contribute to office accomplishing objectives.
Merrill Corporation
11/00 – 09/03
Scanner / Coder
Preparation of documents
Scanned documents
Coding
Data Entry
Organize Files
Home Oil Inc.
01/00 – 09/00
Customer Service Coordinator
Answered incoming calls
Log and properly document all issues and follow up information.
Follows established process and procedure to provide customer support to clients via telephone, email and fax.
Analyze process and resolve customer inquiries and complaints in accordance with established policies and procedures.
Manpower Temp Agency
08/99 –12/99
Administrative Assistant
Answered incoming call inquiries.
Maintain filing system and accurate data storage.
Perform data entry.
United Consumer Club
10/98 – 02/99
Telemarketer
Switch board Operator
Data Entry
Solicit orders for merchandise
Skills:
Microsoft Office
Word, Excel, PowerPoint
References furnished upon request.