Customer Service Manager
Resume:
Karen Adame
Spring, TX 77386
********@*****.***
Karen Adame
Work Experience:
Aug. 2011 to Present Houston Eye Associates
Receptionist Houston, TX
Responsible for direct customer service; moving patients thru the intake and outtake process and patient correspondence thru phones and fax
Travel between offices working for multiple Ophthalmologists at a time
Making and confirming appointments in advance
Managed patient files and data entry into medical data software
Handled medical record requests and filling
Insurance verifications and authorizations
Ensuring proper forms are filed; new patient registration forms, surgery consent forms, workers comp worksheets, etc.
Printed daily sales reports and prepared bank deposits
Performed testing on patients for Ophthalmologists; OCT mac, OCT on, Pach, ON photos, Visual Fields, and Refractions
Feb. 2010 to Nov. 2010 The Wine Loft
General Manager Kingwood, TX
Provided personnel and customer service
Responsible for opening and closing of the facility
Maintaining cash registers, employee banks, and safe
Managing employees schedules
Delegating daily staff functions and responsibilities
Planning event schedule and correspondence with clients and vendors
Handled payroll and entry into payroll software weekly
Ensuring the upkeep of equipment and inventory
Managed Reservations for private events; Speed Dates, Birthdays, Wine Tastings, etc.
Adherence to TABC laws and maintained TABC license
Jan. 2009 to May 2010 Coaches
Waitress Humble, TX
Provided exceptional customer service; taking food orders, answering questions and making recommendations; tending to all modified requests
Handled personal cash bank and organized checks for numerous tabs
Memorized and entered food and beverage orders into POS software
Maintained supplies and condiments for all tables
Bussed and cleaned all tables and service areas
Met daily quotas; up-selling all purchases
Worked big events; Bike Rallies, Crawfish Boils, UFC Fights, Super Bowl Showings, Holiday Parties, etc.
Maintained TABC license
Aug. 2007 to Jan. 2009 Ruby’s Diner-Bush Airport
Bartender Houston, TX
Provided exceptional customer service; taking food orders, answering questions and making recommendations; tending to all modified requests
Monitored and prepared bar tickets for wait staff
Retained background knowledge of wine and spirits
Memorized all specialty drink recipes and attended quarterly specialty drink training
Prepared mixed drinks quickly and accurately
Maintained cash register and deposits
Stocked wracks and maintained daily inventory log
Memorized and entered food and beverage orders into POS software
Maintained supplies and condiments for all customers
Bussed and cleaned all bar seats and service areas
Met daily quotas; up-selling all purchases
Prepared and tagged bulk supply of drinks daily; sweet-n-sour mix, frozen margarita mix, bloody Mary mix, etc.
Maintained TABC license
July 2006 to Aug 2007 Abercrombie & Fitch
Floor Manager The Woodlands, TX
Provided exemplary customer service; assisting customers with product selection, purchases, and returns
Maintained the upkeep store; making sure it was cleaned, organized and properly merchandised
Ensured the standard environment; proper music and air fresheners
Printed daily reports and monitored weekly quotas
Delegating daily staff functions and responsibilities
Upkeep of store displays, signs, and mannequins assuring consistent presentation standards throughout store and stockroom
Informed personnel of daily sales and new merchandise
Nov. 2002 to Sept. 2005 The Healing Arts Medical Center
Office Manager Houston, TX
Responsible for direct customer service; greeted patients and guests, moving patients thru the intake and outtake process
Pulling correct patient charts for appointments and medical records
Managed patient files and data entry into medical data software
Answering phones and correspondence with patients
Made and confirmed appointments
Called and verified prescriptions with pharmacies
Accounts receivable and daily deposits
Maintained and updated Doctors’ schedules; days out, lunch meetings, etc.
Education and Training:
University of Houston, Houston, TX
Coursework toward Bachelor of Science-Biochemistry
Lonestar College, Kingwood, TX
Associate of Science- Biochemistry, 2008
Ashworth College, Norcross, GA
Associate of Business Management, 2006
PCDI- Fashion Merchandising Certification, 2006
The Healing Arts Medical Center- Internship, Summer 2004
TABC Certification
Technical Skills:
Microsoft Word, Excel, Outlook, and PowerPoint; POS; Netchex; QuickBooks; Medflow EMR; Sycle; and Medinformatix
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