Customer Service Quality

Joybroto Choudhury

Flat No. E-*, Cluster-**, Sector-3,

Purbachal Housing Estate,

Salt Lake, Kolkata-700097

727-***-**** (M)

jiolvq@r.postjobfree.com

BRIEF OVERVIEW

To contribute to the organisation’s success through the use of exceptional customer service, managerial and people skills.

Effectively handled responsibilities to deliver positive results.

Handled teams and motivated them to achieve all assigned individual and team targets.

Sat in the Interview panel in selection of candidates for the concerned process.

In depth knowledge of forecasting and staffing.

Possess interests towards travelling, movies, reading articles, music, & debating.

HACCP certification.

EXECUTIVE CAREER HISTORY

Ardo Food Industry, London.

Quality control assurance

Roles:

Worked in food industry from September 2007- June 2009.

Physical and Chemical evaluation of raw materials and processed products.

In- process control of Raw materials, ingredients and packaging supplies.

Processing parameters.

Application of Hazard Analysis of Critical Control Points (HACCP) approach to achieve optimum results with regard to the quality and safety of the product.

Finished products, Control of storage and handling conditions.

Sanitation and Waste product control.

Use of Good Manufacturing Practices (GMPs)

A.C.C Jain High School, Daikota, Sainthia( a unit under Sidho Kanhu High School, JharKhand)

School Administrator & checking quality of foods in Hostel.

Responsibilities:

As School Admistrator

Sat in the Interview Panel of the Concerned Process & Selected Candidates. Questioned them on Process Basics & Normal Background & Career Views. Have also made them aware of the Company Policies & Hierarchies.

Looking after the fiancé.

Mentoring & shadowing teams to ensure conformance to process norms.

Interacting with Client to facilitate process wide change and improvement.

Clerical & auxiliary staff supervision

Drive performance amongst all teams in a group.

Facilitating change and improvement as representative of the grass root and voice of management to lower levels.

As Quality Checking In Food Supply.

Supervise cooks and promoting cleanliness in the kitchen.

Looking after food menu, students’ quota, issue per meal and per day and per month and notifying to the whole school.

Checking after each and every meal students should clean their plates and mugs and bring it back to the hostel.

Ensure proper diet and nutritious in meals.

Popcy food industry, Lagos, Nigeria.

Responsibilities:

As Production Manager and Quality Supervisor.

Started work from July 2011-December 2011.

Plan daily weekly production.

Supervise the workers.

a. Based on job responsibilities like mixing, packaging

b. Supervise the production supervisor in daily production report, control and train workers and manpower control.

Ensure staff discipline.

Supervise the cleaning and sanitation of entire factory according to SOP.

a. Cleaning of the equipments of the production, machines, floor, utensils, and tanks.

Plan raw material requirements.

Carry out quality checks of raw material and finished products.

a. Expiry date, weight, physical checks.

b. Compatible of packaging material.

Calculate the yield on beverage, packaging material.

Supervise the sugar syrup preparation.

Monitor machine and equipments performance.

Carry out GMP in production, plastic, syrup room, water treatment room.

Maintaining stock and stock done in every 15 days.

Reorder the material when it is necessary.

Release or supply goods to the customers.

All products should be coded.

Maintaining the good condition of vehicles and the generator.

Servicing of the vehicles and the generator.

Proper entry of the log books.

1. Daily production of the beverage and the bottle production.

2. Total supply of the goods.

EDUCATION

MASTERS IN FOOD SAFETY AND QUALITY MANAGEMENT, from THE UNIVERSITY OF GREENWICH, London during the year 2007-2010.

BACHELORS IN BIOTECHNOLOGY, PES COLLEGE BANGALORE UNIVERSITY during the year 2003-2006

HARYANA VIDYA MANDIR, CLASS- X AND X11 KOLKATA (2001& 2003)

PERSONAL ATTRIBUTES

Seeking a challenging job in the real world enterprises and help not only operate, but also improve its processes and make them efficient and in the process learn new skills thereby enabling myself to render my services to the organization to the best of my abilities.

Constant learner and always like working with competent people

Effective communication and presentation skills. Maintaing a great rapport with the workforce. Capable of developing business and working relations at multiple levels

Do possess good analytical skills and study trends and handle stressful situations. Also possess good interpersonal skills and decision-making ability keeping in mind the process guidelines.

Have been a Team Motivator and have gained experience in people management skills and workforce management. Given an opportunity would definitely implement my experience in my new role.

EXTRA CURRICULAR ACTIVITIES

Represented school & college in various sporting events like Debate, Elocution & Painting competitions.

STRENGTHS

Hardworking and achievement-oriented.

Ability to stretch and put in an extra effort to meet targets.

Cooperative and patient with an ability to deliver quality results.

Good team player and facilitator.

Resilient with an analytic bent of mind.

Excellent communication (Written & Verbal), Presentation and Interpersonal skills.

Other technical skills

Basic skills in computer such as window operating system, MS Excel, MS word, PowerPoint.

PERSONAL DETAILS

Date of birth: 14 May 1985.

Languages known: English, Hindi, Bengali & Spanish.

References available on request.

Contact this candidate