Anna Leah Gridley

**** **** **.

Newaygo, MI ****7

Home 231-***-****

Work 231-***-****

jidols@r.postjobfree.com

OBJECTIVE

Highly, self-motivated, experienced office personnel with 5 years of experience in customer service, filing, and data entry, in a fast paced office environment.

QUALIFICATION HIGHLIGHTS

* Strong organizational skills, with attention to detail

* Excellent written and oral communication skills

* Solid track record at getting the job done well and on time

EDUCATION

Diploma, Medical Claims and Billing Program - 2009

US Career Institute, Fort Collins, CO

H.S. Diploma, GED - 2001

Hastings High School, Hastings, MI

EMPLOYMENT

Installed Sales Coordinator - 2007 - Present

Lowe's, Big Rapids, MI

Receiving- unloaded merchandise from incoming trucks and stocked the shelves. Performed the duties of the Receiving Clerk in absence of the Receiving Clerk.

Cashier- handled payment, customer service.

Cash Office- handled cash, prepared bank deposits for pickup.

Installed Sales Coordinator- coordinated between customers, installers, and salespersons, for the complete satisfaction of the customer, on projects that were sold as installed sales. Follow up on all projects. Entered payments for the installers and verified that the projects were complete. Data entry of all work orders after the projects were complete, if the customer had any issues, and confirmed that the customer is completely satisfied with their purchase. Check on all orders to make sure the manufacturer is going to meet expectation of delivery when the order is a special order. Check on inventory of the items sold to the customer to make sure the customer is going to receive what they ordered on time and have installed at the time they would prefer.

RTM Clerk- Return to Manufacturer- Returned products to manufacturers that were defective, damaged, or good stock with proper authorization, receiving credit for the store. Processed over $200,000 in credit for the store within a one year period.

PSE Assistant- Project Specialist Exterior- Assist with the day to day data entry, customer service, phone communication, and unbundling of projects sold as installs. Follow up on all projects.

SKILLS

* Customer service, cross selling plus closing the sale with total customer satisfaction.

* Data entry, filing, cash handling, cashiering, office equipment, faxing, phone, verbal, and written communication skills. Some Excel and MicroSoft Office experience.

* Received a commendation for great job performance to the satisfaction of the Store Manager and the Administrative Manager in keeping 2 offices organized with all paperwork, data entry, and customer satisfaction, all within a 3 month period.

* Received a commendation for great job performance in bringing the Installed Sales score up from a 65 to a 97 out of a possible 100.