Manager | Healthcare | Beauty Industry

LYNETTE J DAVIS ***** Royal Oaks Ln, North Miami, FL 33181

SPA MANAGEMENT 786-***-**** * *******@******.***

PARAMEDICAL ESTHETICIAN

SPA MANAGEMENT & ESTHETICIAN PROFILE___________________________________________________________

Spa Business & Development

5 Star Customer Care & Retention

Vision & Motivation

Profit Generation

History of Spa Industry

Relationship Building

Product Promotion & Sourcing

Customer Diplomacy

Spa Finance

Software & Organizational Skills

Cross-Functional Teaming

Consultation & Skin Analysis

Human Resource Skills

Retail Development

Medical & Spa Terminology

Focused on advancement of spa, esthetic and management knowledge.

Ability to monitor and review all staffing, scheduling, facility operations, supply procurement, revenue management, safety training, standard operating procedures, payroll management and assists in guest service satisfaction as well as the management direction and development of retail, massage, esthetics, nail services and guest services departments

Creative innovator with perspective and entrepreneurial drive.

Highly motivated taking initiative to self-educate on new beauty innovations as well as medical and cosmetic procedures. Professional esthetician skills that include body, skin and spa treatments, product knowledge, cosmetics application and spa industry standards, regulations, policies, procedures, ethical, health, safety, sanitation and infection control guidelines.

Professional attention to detail supplemented by the ability to influence others.

Respected as motivational, lead-by-example manager, empowerment and accountability. Key contributor to planning and decision-making, energizing others to higher levels of performance and fostering teamwork. Experienced with persuasive techniques to reason through rebuttals to achieve ultimate goals.

DISTINCTIONS___________________________________________________________________________________________

• Experienced with plastic surgical pre and post operative treatments, skin care consultation and dermatological assistant care.

• Readily develop rapport with customers, staff, and other skin care professionals.

• Relate well to people from a variety of cultures and socio-economic conditions.

• Strong analytical skills easily assess conditions and implements appropriate conditions.

• Resourceful in completing projects and demonstrate the ability for multi-task effectively.

• Advanced training in dermal oncology, microdermabrasion, superficial and medium depth skin care peels, Ayurveda treatments, vitamin therapies, camouflage makeup, lymphatic drainage, acupressure face massage, client/practitioner communication skills and advanced natural treatments.

CAREER DEVELOPMENT_________________________________________________________________________________

Contour Day Spa, Plantation & Hard Rock Casino location Spa Retail Manager

January 2007-2009 Bridal Coordinator

Provided luxurious guest experience found at our Mobil Four-Star spa. Effectively performed operations functions: open and close the spa, operate sales register, and back office management procedures. Maintained visual standards, including merchandise presentation, signage, lighting, and general maintenance of the spa. Served as bridal representative at major bridal trade shows. Coordinating and customizing spa and salon services months, weeks and days before wedding. Worked closely with all vendors contracted for wedding.

Mind Body & Soul I, LLC CEO, president

2006-present Spa Consultant

Strategic consulting for medical, aesthetic and wellness centers. Guidance in developing a complete and unique spa concept from initial planning stages, through design, construction and opening 

Provided on-site assessments, secret shopper services and performance measurements. Research products best suited for health and wellness programs. Pricing and vendor negotiations. Performed sales motivation, hiring and training, merchandising and display promotions and special events.

Arbonne International, Miami, FL Area Manager

2005-2007 Independent Contractor

Accountable for developing effective sales strategies and marketing tools for prospective team builders. Collaborated extensively with prospects to identify needs; conducted needs assessment, determined business strategy, and defined sales structure to gain market share and increase revenues. Created and delivered effective presentations.

• Leadership training enhanced personal growth by learning how to manage time, set boundaries and positive attitude.

• Attended bi-weekly training workshops to improve customer relations, mentor new business builders, and maintain commitment to company. Designed promotional material to increase sales.

• Retained consistent effort to drive personal sales and maximize renewal business, which lead to Regional Manager Qualification program.

• Educated prospective consultants on company’s vision in providing impeccable skin care products that are formulated to be pure, safe and beneficial.

• Served as product representative at major trade shows.

• Managed product website – updating product information and developing creative strategies to generate high-quality leads (webinars, google-ads, teleconferences)

EDUCATION ________________________________________________________________________________________________________

Nova Southeastern University, Davie, FL

• Bachelor of Science | Major: Biology Dec 2009

• Anatomy & Physiology Lab Assistant

• Advanced Biology courses in Pathophysiology, Immunology, Human Genetics, Neurobiology & Biochemistry

• Member of Multicultural Association of Pre-Health Students (MAPS) and affiliate of Student National Medical Association (SNMA); member of NSU Pre-Medical Society

• NSU Honor Award and Science & Mathematics Scholarship recipient

University of California, Irvine, CA 2006-2007

• Comprehensive training in Spa Management and Operations

• Emphasis placed on spa marketing & branding, industry finance, hospitality operations, spa design and development.

• Spa Manager/Director Program covers entire scope of spa management

Florida College of Natural Health, Ft. Lauderdale, FL 2005-2006

• Associate of Science Degree in Natural Health concentration in Advanced Paramedical Skin Care

• Program involves study of surgical pre and postoperative treatments, skin care consultation and dermatological assistant care.

• Emphasis placed on cosmetic surgery, reconstructive surgery, dermato-pathology/oncology and camouflage makeup.

Barry University, Miami, FL 2002- 2003

• Cardiovascular Extracorporeal Perfusion Program

• Highly competitive program, 1 of 12 students chosen out of 1000+ applicants

• Top student selected to attend clinical training at top cardiovascular center in US, Los Lomas Heart Center, Los Angeles, CA

• Undergraduate didactics included: medical terminology, cardiac pharmacology, cardiac anesthesia, cardiopulmonary bypass

COMMUNITY EVENTS ______________________________________________________________________________________________

Total Health & Fitness Expo, ING Miami Marathon, Miami Beach

Medical Spa/Spa & Resort Expo & Conference, Miami Beach

Les Nouvelles Esthetiques International Congress of Esthetics, Miami Beach and Las Vegas

Inside InStyle Magazine Event, Eden Roc Hotel Resort & Spa

PROFESSIONAL ORGANIZATIONS________________________________________________________________________________

American Association of Surgical Physician Assistant | Pre-PA Student

International Medical Spa Association

International Spa Association

Day Spa Association

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