Customer Service Manager
Resume:
Young E. Kwon
Cumming, GA **041
***********@*****.***
PROFILE
Over 12 years of business development, customer service, and management experience. Goal oriented and highly motivated, able to multi-task and prioritize workload under pressure. Excellent interpersonal skills, with the ability to build rapport and manage customer and vendor relationships. Proven leadership skills in developing and managing a multi-discipline staff.
EXPERIENCE
Wildwood Cafe 2007 - 2012 Atlanta, GA
General Manager
• Independently developed and managed a multifaceted business generating over $1.4 million in total annual sales
• Responsible for resolving all customer issues
• Negotiated and managed facility lease and all vendor contracts
• Redesigned dining and coffee menus to better align with current market trends
• Analyzed data and implemented pricing to meet profitability and budget goals
• Increased sales by over 83% since taking over operations
• Worked to identify workflow problems and provided solutions to streamline processes
• Lead in hiring, training, evaluation of entire staff
• Responsible for maintaining store inventory and determining par level for all product orders
• Oversight of all facility maintenance required of a Class A property tenant
Roly Poly 2004-2007 Atlanta, GA
Manager
• Responsible for day to day operations
• Managed and maintained relationship with franchisor and building management
• Implemented menu or any other business changes required of franchisee
• Ensured safety of guests and employees by adhering to health department guidelines
• Responsible for training new employees
• Ordered and maintained all store inventories
Red Lobster 2000 - 2004 Athens, GA
Shift Leader
• Delivered quality customer service to ensure excellent dining experience for all patrons
• Led teamwork effort to ensure timely delivery of food and beverage
• Up-sold each table to help achieve restaurant sales goals
• Completed all daily assigned tasks
EDUCATION
University of Georgia 1996 - 2003 Athens, GA
• Bachelor of Arts, Economics
1000 Missionary Movement 1998 - 1999 Dalian, China
Georgia State University 2006- 2008 Atlanta, GA
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