Customer Service Administrative Assistant
Resume:
Karla Sharman
**** **** ***** *******, **********,GA 30022
E-mail: **********@*****.***
Job Title: Sales/Retention/Cable store representative
Time Warner Cable
Date: 9/08- 12/11
Duties: Call center dept. handled over 200 calls a day, selling services, billing, technical issues. Worked in Retention keeping customers with services and company through discounts and product knowledge. Transfered to cable store in Santa Monica where I dealt with customers helping with returns of equipment, exchanging, money handling, up selling, transferring services. Computer system was the same throughout the whole company.
Job Title: Loan Specialist
Employer: EKV Financial and Realty, Northridge, Ca
Dates: 3/01 to 10/07 (Seasonal)
Duties: Refinancing and debt consolidation, and assisting clients to rebuild credit. Processing loans and financing for new purchases
Job Title: Receptionist/AP & AR
Employer: Investors Management Co. Inc, Tarzana, CA
Dates: 10/04 to 1/05
Duties: Answered phones, managed over apartment managers. Handled 30 apartment buildings A/P and A/R, also processed refunds for move outs, filing, copying, gross sheets, monthly vacancy and delinquency reports of buildings income. Among various office duties
Job Title: Team Leader
Employer: Building Up Los Angeles, San Fernando, CA
Dates: 8/01 to 7/02
Duties: Work under the supervisor and help coordinate with 12 other Program Leaders. After school program teaching middle school children Arts and Crafts while providing tutoring with subjects in school. The purpose of the program is to improve academics.
Job Title: Administrative Assistant
Employer: Adler Veterinary Hospital, NORTH HILLS, CA
Dates: 6/96 to 6/00
Duties: Accounts payable, faxing, billing, collections. Filing ordering, supplies, typing, bookkeeping. Running errands, cash handling, bank runs. Inventories, human resources, safety orientation for new employees and various projects.
Skills: TYPE 65WPM, SPEAK SPANISH, BOOKKEEPING, COMPUTER LITERATE, Windows Word, Outlook, Mac, Point Dos, QuickBooks and Excel,
A/P EXPERIENCE, CUSTOMER SERVICE SKILLS
Education: Attended Los Angeles Valley College - Major is Political Science, Art, Music
Attended American Art College for Fine Arts-1995
Bank teller certificate, Real estate Principles certificate
Awards: Governors Award for Services for 1 year
References: Available on request
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