Customer Service Sales

*** ********* ******

Yonkers New York *****

************@*****.***

Phone: 914-***-****/914-***-****

Customer Service & Support Specialist

Offering a proven track record of customer care excellence within high volume environments that include Call centers, customer service desks, face to face customer service

Overview:

• More than ten years of professional customer service experience exemplifying leadership qualities and professionalism.

• Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.

• Proven ability to handle currency and financial transactions accurately resolves discrepancies

Promptly and • Familiar with Microsoft Word, Microsoft Excel, PowerPoint, Outlook and E-mail

Professional Experience

Sprint the Customer Center Yonkers, New York 10/2011 to 06/2012

Sales Consultant

• Responsible for inside sales to new and existing customers in the Sprint retail store.

• Guide the customer through the purchasing decision, activation process and educate the customer on their purchase.

• Perform customer credit reviews and educate customers about their account.

Old Navy Department Store White Plains, NY 09/2009 to 07/2011

Retail Store Personal

• Provide Customer Service, Sell Merchandise, cashiering

• Answer customer or public inquiries, Arrange merchandise display

Comp USA White Plains, NY 02/2006 to 07/2009

Customer Service

• Customer Service & Relation

• Worked at customer Service desk

• Resolved customer complaints concerning prices and exchanges

Hostos Community College 09/2004 to 01/2006

Office Assistant

• Aided executive staff by coordinating office services.

• Typed faxed and reviewed answered office correspondence

• Directed services such as maintenance, repair, supplies, mail and files

Petals Incorporation, White Plains, NY 05/2000 to 06/2004

Call Center /Telemarketing Operations

• Sold Business Services answered customers’ telephone and mail inquiries

• Reviewed orders for ideas to expand services available to present customers

• Conferred with customers and company officials to resolve complaints

Bloomingdale’s White Plains NY 03/1999 to 08/2004

Customer Service

• Assisted customers to select purchase specified merchandise

• Provided customers with catalogs and information concerning prices

• Resolved customer complaints, requests for refunds, exchanges and adjustments

EDUCATION: A.A.S Office Administration Technology Hostos Community College 1/2006

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