Recruiter

Sandra Nuamah

*** ********* ****** *** *** Fredericksburg VA 22406

Phone: 571-***-**** E-mail *********@*****.***

ACTIVE DOD Secret Clearance and TSA Public Trust

Professional Experience:

Aerotek Professional Services (Lockheed Martin)

Benefit Specialist Tier 2

October 2011 to Present

• Provides human resources data entry and phone answering services to TSA employees. Processing and code full range of federal personnel actions including SF 2809, SF 2817, TSP forms, SF2823. Determine employee benefits and entitlement options for new appointed officers accordingly. Counsel and resolve problems and discrepancies in employee records.

• Inputs data into an electronic case management system. Provide customer support service s to HR managers in support of correcting errors and navigating through various HR automated systems such as EPP and EmpowHR answering service request via phone, fax and e-mail and issue service request ticket numbers to clients regarding their inquiries concerning navigation.

• Provides Tier 2 supports for TSA personnel regarding benefits and entitlements. Research and resolves complex problems regarding employee Benefits transactions and coordination with other teams, or HR staff members.

United States Agency for International Development (USAID) - Washington DC

Human Resources Specialist March 2011 –September2011

• Assist in sourcing and find active passive candidates for the DLI program.

• Assist in providing operational language support training during orientation to foreign officers. Assist HR managers in answering any questions regarding selection process. Prepare letters to candidates, reflecting the actions on their applications.

• Review, monitor, and process personnel action reports and input all actions in human resource information. Create all new officers accounts and enter daily hours worked into WebTA for processing. Determine employee benefits and Process all

• SF2809, SF2817, TSP forms, SF2823 for new foreign service officers and explain entitlements and options. Assist in providing training (orientation) training for new employees for five weeks. Counsel and resolve problems and discrepancies in employee records.

• Review and approve routine actions for all new and transfer Foreign Service Officers. Evaluate and make recommendations regarding personnel-related actions and officers post.

• Processing and code full range of federal personnel actions including Appointment Affidavit form for Foreign Service Officers.

US Army Casualty Mortuary Affairs Operations Center (CMAOC) - Alexandria, VA Casualty Mortuary Case Manager/ Survivor Benefits Specialist

November 2007 – December 2010

• Performed a variety of complex duties such as reviewing, analyzing reporting notifications, verification of benefits entitlements, family travel planning, and rendering of honors.

• Effectively provided daily basis guidance and assistance in a fast paced, time sensitive environment. Ensure that all service members’ personal effects are delivered to the appropriate person. Served as main point of contact for casualty and mortuary department. Was responsible for gathering information in order to confirm entitlements and benefits for survivors.

• Provided guidance pertaining to benefit claims to final military survivors. Ensured that all facets of casualty assistance and mortuary benefits were applied and implemented in accordance with regulatory and DOD guidelines. Provide financial benefit information to survivor including budgeting, TSP, Tricare, retirement savings, Service members’ Group Life Insurance (SGLI) Death Gratuity (DG). Conduct briefings to military officials and survivors on status and outcome of cases. Manage and develop plan of action and follow up with officers and casualty assistant officers.

• Assisted in the establishment of local policies concerning funeral details entitlements and casualty operations. Established a process to ensure burial honors and entitlements were provided to all veterans; assisted with incoming FOIA requests.

• Worked closely with decision-makers on legal and policy issues relating to the FOIA and the Privacy Act.

Monster Government Services - Clock Tower Maynard MA

Client Account Liaison May 2004 – November 2007

• Conducts a variety of tasks associated with federal job posting, recruitment, screening and selection of new employees. Assist staffing and recruitment and HR professionals with job posting on monster.com and USAjobs.gov. Provide directions including managing monster posting for single and multiple job listing.

• Provide directions on account creations, user name and password resets. Facilitate via telephone, how to fill out the specific job information as it relates to the position federal positions including.

• Participate in facilitating via telephone and e-mail tutorials for federal HR staff on monster employer site products and services and navigation for job postings. Provide assistance on system access and modifying user profiles, entitlements and deleting user access.

Pryce Levenson Consulting Financial - Columbus NJ

Call Center Supervisor January 1999 – May 2004

• Responsible for providing daily direction and guidance to twenty employees in the performance of their duties. Conducts bi-weekly audits of team's work on daily inbound/outbound calls. Conduct coaching and act as a mentor to team.

• Resolved multiple customer issues and complaints daily via phone and email. Responded to general inquiries concerning department’s activities and operations. Assumed central communications role within the assigned area.

• Sourced resumes on Monster and CareerBuilder.com to interview and select new associates for the loan department. Completes extra projects as assigned by management. Assisted with new-hire orientation

SOFTWARE SKILLS:

• Software: Siebel, IRS, eOPF, NFC,RPA,EmpowHR WebTA, USAjobs, OHR,DCIPS, E-QUIP, DEERS, EmpowHR, Oracle, MS Office including Word, PowerPoint, Excel, Access, and Outlook. Related Courses: Human Resource Management Organizational, Human Resource, Recruiting, Selection and Interviewing.

EDUCATION: Rowan University Glassboro, NJMajor: Major: Human Resource Management/Business Management Economics 2003-2009

Columbia Southern University Orange Beach AL

Major: HR Management/ International Business 2010-Present

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