Manager Quality
Resume:
Contact #+91-897-***-****
jhrlen@r.postjobfree.com
Summary: A thoroughbred Operations and service delivery specialist with comprehensive exposure to the entire spectrum of healthcare services, with in depth understanding of the US Healthcare Industry across all the major service segments. For a better part of my professional career, I worked from conceptual stages to setting up state of the art Global Delivery Centers and ramping up production, quality with strict TAT compliance, and this experience has shaped my profile as an Operations & Delivery specialist, Facilitator while exposing me to the facets of Business Development.
Work Profile
Pioneer Pharma Pvt Ltd.
Nov 2010 – Current Designation: AVP
Pioneer is a Hyderabad based company engaged in Pharmaceutical manufacturing & marketing with pan Indian presence. I joined here and started the healthcare division with a service portfolio catering to Provider, Payor with specific focus on CROs - pharmacovigilance & clinicial trials segments and focused on setting up the global delivery center with highest quality standards, recruitment & team building & supporting the Business Development.
Key Responsibilities:
• Responsible for P & L, business excellence, client engagement & management.
• Overall responsibility and accountability for strategic and operations management.
• Identify, conduct feasibility studies for clients and finalizing the SLAs
• Team Briefing and motivation (Manager, Senior Managers)
• Initiating Cross functional exposure and expertise across rank and file
Achievements:
• Started the new business, set up the delivery processes, strengthened, consolidated and synergized the team for operational efficiencies driven by Quality and TAT with optimum resource utilization
• Set up a center of excellence for continuous quality improvement
IDS InfoTech Ltd.
April 2007 – Oct 2010 Designation: Group Head
IDS is a mid sized company in Chandigarh with about 1500 people having 4 verticals and 1 horizontal with significance presence in Aerospace, Legal outsourcing, Content Management and Healthcare verticals supported by a 150 people IT team. I was heading the healthcare vertical with operations and service delivery. I have cross-functional exposure to ISO 9001 processes, six sigma methodologies, QMS etc. In Healthcare vertical we cater to Payer, Provider and Life Sciences segments with a headcount of close to 250.
Key Responsibilities:
Operations
• Responsible for P&L, strategic direction, business excellence, client engagement & management.
• Overall responsibility and accountability for strategic, operations management and service delivery.
• Projecting and working towards the projected Revenue goals and achieving them.
• Identifying clients and conducting feasibility studies
• Finalizing the SLAs (Service Level Agreements)
• Transitioning the project with pilots and scaling up the delivery capability
• Quality Monitoring & mentoring
• Process compliance to 6Σ (6 sigma)
• Team Briefing and motivation (Manager, Senior Managers)
• Initiating Cross functional exposure and expertise across rank and file
• Drive innovation, change and nurture a performance driven culture towards business excellence.
Training
• Identifying training and development needs by analyzing organizational results, job requirements, & operational issues
• Conducting training programs on soft skills, motivation and selecting instructional methodologies.
Achievements:
• Strengthened, consolidated and synergized the team for operational efficiencies driven by Quality and TAT with optimum resource utilization
• Worked on process re-engineering post accomplishing the SLA levels to increase profitability by 10%.
Moldtek Technologies Ltd.
October 2004 - Mar 2007 Designation: Sr. Manager Operations
Moldtek is an 18-year-old Hyderabad based Company traded on Bombay Stock exchange, with varied interests in Packaging, BPO / ITES services. I joined and started the healthcare vertical and acted as the single point of contact for all the clients and the board of directors. I was looking after planning, production, operations, quality Control and closely coordinated with the Business Development team and supported them by RFP, RFI etc. I also have cross-functional exposure to ISO 9001 processes, six sigma methodologies etc.
Key Responsibilities:
Operations
• Presales activity from India in close coordination with the marketing team based at USA
• Projecting the growth and revenue targets and working towards achieving them.
• Setting up state of the art delivery center and overseeing every aspect starting from recruitment, Administration, HR and facility functions.
• Identifying clients and conducting feasibility studies
• Finalizing the SLAs (Service Level Agreements)
• Transitioning the project with pilots and scaling up the delivery capability
• Quality Monitoring
• Overall responsibility and accountability for strategic, operations management and service delivery.
• Client interaction
• Process compliance to 6σ (6 sigma)
• Team Briefing and motivation
• Initiating Cross functional exposure and expertise
• Drive innovation and change and nurture a performance driven culture towards excellence.
Achievements:
• Recruited and built a team from ground zero to reach SLAs with in a span of 1 months.
• Successfully transitioned the project in a record time of 3 weeks.
• Worked at process engineering after reaching the SLA levels and could increase the profitability by 4% for my company and showed a net revenue addition to the client's bottom lines by as much as 24% with in a span of 6 months.
• Implemented a host of HR policies and brought down the attrition to 10% per quarter.
• 0% attrition from the middle level in the last 1 year.
Apollo Health Street Ltd.
From June 2001 - Sept 2004 Designation: Sr. Executive
This is the ITES/BPO services company of the Apollo Hospitals Group, which provides end-to-end business solutions to US healthcare industry in Medical Transcription, Coding, Medical Billing and Claims Processing. I was one of the core team of the BPO division and was in charge of its first and biggest client looking after production activities, quality and client interaction.
Key responsibilities:
Operations
• Client interaction
• Supervising Team leaders and their teams
• Act as a central point of contact for reporting and escalating issues to technology and leadership
• Quality monitoring
• Team briefing & motivation
• Providing performance feedback to the team
• Mentoring the new members
• Ensuring smooth functioning of the floor by monitoring service levels, making appropriate decisions
I have worked on several platforms and ensured a seamless environment.
Achievements: I was awarded client commendations for the highest quality and turnaround in a record time. I was part of the think tank that refined the process and showed substantial savings to the client.
Company: Zen soft limited.
Designation: Editor from Nov 1997 to May 2001.
Responsibilities: This is a medical transcription company providing electronic medical records to American Hospitals, clinics and nursing homes. I joined as a medical transcriptionist and rose through the ranks to proofreader and editor positions.
Key responsibilities:
• Supervising 4 Transcription Teams with 16 MTs.
• Quality monitoring
• Consistent delivery of 1600+ lines per day with 98%+ accuracy.
• Team briefing & motivation
• Providing performance feedback to the team
Company: Air India limited.
Designation: Traffic Assistant from Nov 1996 to Oct 1997.
Responsibilities: working at the Anna International Terminal of the Chennai International airport looking after the ground & support duties to in-flight services and passenger facilitation services.
Company: Sangfroid Pharma Pvt Ltd.
Designation: Manufacturing Chemist Feb 1992 to October 1996.
Responsibilities: This is the loan licensee to several multinational companies like. Glaxo, SBL, HLL, Knoll pharma and Johnson and Johnson etc. I was the shift supervisor and Manufacturing chemist looking after all the production parameters and maintaining documentation at every stage of the manufacturing process and handling a team of 30 people both skilled, semi skilled and casual employees. I was reporting to the production manager.
Achievements: Suggested several changes to the SOP and documentation process, which were approved by the clients. Suggested a few improvements in the process, which resulted in minimizing the wastage and reduced power consumption.
Education:
• Postgraduate diploma in computer applications. Microcomputers academy, Hyd. 1990-1991
• Postgraduate diploma in Management, International University, Missouri, USA 1989-1990.
• M.A. English. S.V. University, Tirupathi. 1987-1989.
• Bachelor of Science, Osmania College, Kurnool. 1984-1987
http://in.linkedin.com/pub/sreenivas-rao/4/40/939
Recommendations For Sreenivas
Business/Vertical Head Healthcare Services
IDS Infotech Limited
“I know Sreeni as an ambitious, intelligent, aggressive and a thinker personality. He has a hunger to do better and larger in life. He posesses good business knowledge about the healthcare domain and can help organization to strategize & position itself and can be instrumental in developing business and delivering customer satisfaction. I have seen him changing his functioning style, which means he is capable to adopt himself to newer and better ways. His spiritual side helps him to maintain balance in life..” October 21, 2010
1st Dheeraj Aggarwal, CFO, IDS Infotech Limited
managed Sreenivas indirectly at IDS Infotech Limited
“Sreeni has a great sense of ownership and passion for whatever he does. He is a person who has an ability to take people along by ensuring he builds understanding and acceptance of his proposals. He is a well rounded professional, suited for a senior management role in any organization and is always willing to help out.” October 5, 2010
1st Amit Chanana, Senior Manager, IDS Infotech Ltd
worked directly with Sreenivas at IDS Infotech Limited
“Sreenivas is Heading our medical BPO operations, and he is a very keen leader with excellent communication and People Skills. He has a great logical thinking and practicle approch in taking care of criticle issues.” February 12, 2010
1st Prasad Raju Kosuri, Sr. Executive Vice President, MoldTek Technologies Limited
worked with Sreenivas at IDS Infotech Limited
Head of Operations Healthcare
Moldtek Technologies Limited
“Srini is a detail oriented person. He is very meticulous and expects the same from people working under him. He is very good at managing clients and was instrumental in getting new business.” January 18, 2011
1st Hemamalini Adurty, Quality Consultant, Moldtek Technologies Limited
reported to Sreenivas at Moldtek Technologies Limited
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