Customer Service Management

GILLEAN BENNYMADHO

***** ****** *****

La Quinta, CA 92253

Home 760-***-****) Cell 760-***-****)

*************@***.***

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PROFESSIONAL EXPERIENCE

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed distress and irritated customers. Researched and swiftly solved problems and rebuilt client trust to prevent the loss of key accounts.

Frequently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player approach.

Excelled in position requiring the ability to handle a multiplicity of customer service and administrative tasks and resolve customer issues with expediency.

Worked within diverse cultures and scenarios, obtaining an end result that is rewarding and gratifying.

Excelled in communicating with adults and children, sharing an inter-personal relationship between both, while imparting knowledge and experience.

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WORK EXPERIENCE

Desert Sands Unified School District (La Quinta, CA)

Para Educator/Special Education 10/11 – present

Assist the teacher by observing and supervising classroom activities

Provide one-on-one and group instructions in academic or vocational areas

Communicate with students, parents/guardians, instructional and support staff

Provide instructional support in a library or media center

Assist the teacher in maintaining accurate records, student/files, grades and attendance

Imperial Irrigation District (La Quinta, CA) Meter Reader 11/04-08/09

Recorded readings from electric meter, while inspecting meters and the connections for any defects or damages

Supplied repair and maintenance workers with the necessary information to fix damaged meters

Kept track of the average usage and recorded reasons for any extreme fluctuations in volume

Maintained the company support help desk, which included providing support on a variety of issues in response to requests from all end users

Documented, tracked and monitored all support requests and issues

Processed customer payments

Enter customer data into Business Software Solutions Applications and Services (SAP)

United States Postal Service (Orange, NJ) Mail Carrier 12/99-08/03

Sort and delivered mails to homes and businesses along established routes

Collected money for postage-due and c.o.d. (cash on delivery) fees

Obtained signed receipts for registered, certified, and insured mail

Addressed concerns and scenarios that customers may have.

East Orange Board of Education (East Orange, NJ) Para Professional 09/98-12/00

Summit Child Care (Summit, NJ) Teacher/Management Accountant 12/93-09/98

Prepared daily program plans

Responsible for the organization, cleanliness and maintenance of the classroom

Shared responsibility with Lead Teacher for creating and maintaining a classroom that is welcoming and secure for the children

Responded appropriately and supportively to parental concerns

Participated in appropriate staff meetings, agency activities, and parent teacher meetings, conferences, and other staff development activities

Monitored and documented health and safety concerns

Kept track of the money spent and made by Summit Child Care.

Prepared financial and statistical reports for the school.

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EDUCATION

University of Phoenix (San Diego, CA) - (Phoenix, AZ)

Bachelor of Science in Business Management/Business Administration(2005-2009)

Masters in Business Administration(2009-2011)

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References available upon request

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