Customer service representative

LEFEYA L. WILSON

*** * ********** **

APT K-*

NORTH AUGUSTA SC 29841

OBJECTIVE:

TO UTILIZE MY DIVERSE SKILLS AND ABILITIES IN AN INTERESTING CAREER POSITIONS

EDUCATION:

DENMARK TECHNICAL COLLEGE:

ASSOCIATES DEGREE IN OFFICE SYSTEM TECHNOLOGY

GRADUATED MAY 1998 WITH HONORS

PRESIDENT'S LIST

DEAN'S LIST

BAMBERG-EHRHARDT HIGH SCHOOL

GRADUATED JUNE 1992

HIGH SCHOOL DIPLOMA

SKILLS:

CUSTOMER SERVICE SKILLS, LIGHT OFFICE WORK, COMPUTER LITERATE, OPERATE COPY MACHINES, ANSWER PHONES AND FILING, WORD PERFECT, EXCEL, MICROSOFT WORD, MULTITASKING, PHONE SALES, LEADERSHIP SKILLS, QUALITY ASSURANCE AND TECHNICIAN SKILLS DEBT COLLECTIONS AND SALES ASSOCIATES

JOB HISTORY:

NCO FINANCIAL SYSTEMS

NORTH AUGUSTA SC 29841

JANUARY 2009 - PRESENT

JOB TITLE: DEBT COLLECTOR

PROVIDE ASSISTANCE TO ASSIST CUSTOMERS TO CORRECT THEIR CREDIT AND FINANCIAL STATUS ON THEIR CREDIT REPORT.

AT&T

AUGUSTA GA

MARCH 2008- SEPTEMBER 2008

JOB TITLE: SALES ASSOCIATE

PROVIDE CUSTOMER SERVICE TO CURRENT AND FUTURE AT&T CUSTOMERS. PLACE ORDERS AND INITIATE TO SELL PRODUCTS AND SERVICES THAT WILL BENEFIT THE CUSTOMER NEEDS

ALLIED AIR ENTERPRISES

BLACKVILLE SC 29817

MAY 2000-MARCH 2008

JOB TITLE: QUALITY TECHNICIAN

PERFORM FIRST PIECE INSPECTION TO LIMIT THE AMOUNT OF SCRAP IN ANY ONE GIVEN AREA

DENMARK TECHNICAL COLLEGE

DENMARK SC 29817

JANUARY 1997 - MAY 1998

JOB TITLE: WORK STUDY PROGRAM, ADMISSIONS AND RECORDS OFFICE

LIGHT CLERICAL WORK, FILING, MAKING COPIES, TYPING AND ANSWERING THE PHONE

OLSTEN TEMP AGENCY

JACKSONVILLE FL

MAY 1993- JANUARY 1994

JOB TITLE: CUSTOMER SERVICE REP (AT&T)

TELEPHONE OPERATOR, INBOUND AND OUTBOUND CALLS, PLACED CATALOG ORDERS FROM CUSTOMERS

ACHIEVEMENTS/CERTIFICATIONS

*CERTIFICATION OF INDUSTRIAL ERGONOMICS

*CERTIFICATION OF SKILLS TRAINING FOR SETTING-UP, OPERATING AND

MAINTAINING EQUIPMENT

*CERTIFICATION OF FRONT LINE LEADERSHIP

REFERENCES

AVAILABLE UPON REQUEST

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