Customer Service Sales

PROFESSIONAL SUMMARY

A graduate of Business Administration from a Brazilian University with 2 years experience at a Brazilian technical college, 3 years experience at a Brazilian produce company, 3 years experience at a Brazilian construction company, 1 year experience at a Brazilian home hardware retail company, 2 years experience as a maintenance assistant, and more than 1 year experience in Parts Sales in the USA.

PROFESSIONAL QUALIFICATIONS

• Experienced in administration, commerce, and finance.

• Speaks fluent English and Portuguese; functional in Spanish, and Italian.

• Highly experienced in customer service providing information and selling products and services.

• Experienced in negotiating with suppliers and business clients, in general.

• Good communication skills, hard working

• Demonstrated capacity to learn quickly and adopt to changes and challenges in the workplace

PROFESSIONAL EXPERIENCE

SALES PARTS 01/2011-PRESENT

AUTO ZONE , BREWTON, AL

• As Retail Auto Parts team member I provide courteous and prompt customer service to customers, to insure complete customer satisfaction. Responsible for growing sales in accordance with company standards.

• Perform other assigned store duties that include, but are not limited to, stocking, cleaning, sales, customer service, cashiering, handling money, auditing register, truck loading/unloading, setting up planogram/ flexogram, and inventory management.

• Utilize knowledge of categories of merchandise, best sales, warranties, and Company Policies to make recommendations and suggestions to customers to gain their confidence and business.

• Complete all required training materials, attends all scheduled management meetings, and meets or exceed all assigned sales goals or quotas. Assist inventory and the appearance of Parts Department.

MAINTENANCE ASSISTANT

GENTRY’S LANDING, ST.LOUIS, MO 06/2008 – 09/2010

• Provided full-time service, setting up furnished apartments for up to 30 apartments per week without any customer complaints. Managed the weekly receipt of clean linens and the delivery of used linens by creating a form to track this activity for each apartment including blankets, bedspreads, and bed pads to the cleaners when needed. Also managed the inventory of trash bags, toilet paper, and linens for apartments.

• Completed weekly reports of any damage or other issues within the rooms to the supervisor of maintenance such as leaking faucets, walls in need of painting, carpet in need to be cleaned, or furniture in need of repair,

• Performed biweekly inventory of the contents of the supply room such as (cleaners, toilet paper, paper towel, trash bags, iron tables, trash cans, pans, silverware, and kitchenware) and reported to management for provisioning.

ADMINISTRATIVE ASSISTANT

SENAI , RECIFE, PE, BRAZIL 07/2005 – 08/2007

(SENAI = Serviço Nacional de Aprendizagem Industrial / National Service for Industrial Learning)

Provided prompt and courteous customer service to the students, staff, and clients. I offered courses and services, received payments in cash, credit card and remitted statements. Served as chief purchase agent for services such as banquets, maintenance, custodial, provisioning, supplies, and safety. Administrated all course enrolments and submitted biweekly enrolment reports to management. Attended monthly management meetings to present issues and progress regarding the demand for each course and how to resolve any issues. Led efforts to certify school for ISO 9001. Created standard/simplified forms and procedures to streamline the enrolment process. Attended the first day of each class to present to the students about all degrees, certifications, services and career opportunities the school has to offer.

• Implemented cost control programs that reduced the use of taxis, telephones usage, and stationary. Also implemented the use of recyclable in ink cartridges instead in lieu of new cartridges, lowered energy costs by installing motion sensors that reduced light usage in low traffic areas. Developed a supplier analysis tool to buy lower supply costs by comparing quality, quantity, and cost. These efforts totaled a monthly cost savings of approximately 20%.

• Launched new marketing programs that increased course enrolment by 35% by generating more sales from existing clients by faxing and emailing advertisements and catalogs for new courses being offered. Displayed advertisements on the campus regarding future courses to increase sales. Implemented, discount program for clients that enrolled 5 or more students at a time to a course to increase sales. These efforts resulted in approximately 30% increased revenues.

FINANCIAL ANALYST

AGUISA, RECIFE, PE, BRAZIL 03/2002 – 02/2005

(AGUISA = Agropecuária Guimarães / Guimarães Agriculture and Livestock Company)

• Registered agent of the company with the authority to negotiate terms of contracts with the company’s suppliers. Managed the expenses and cash flow by entered all debits and credits into the tracking system, and presented all purchase orders to be paid to the company director for payment. Reconciled the company’s bank accounts on a daily basis, including a list of purchase orders that were due, coming due, and past due. Successfully lowered negotiated supplier unit costs by approximately 10%.

• Negotiated a contract with a telecommunications provided to pay a fixed pie per month in lieu of a pay per use fee, and lowered telephone expenses to the company by approximately 40% or US$ 2000/month.

ASSISTANT COMMERCE CONSULTANT

RICHARD NEVES CONSTRUCTION COMPANY, RECIFE, PE, BRAZIL 07/1998 – 07/2001

• Served as a principal commerce consultant for the company’s participation in public and private auctions for services. Was responsible to register the company for each public auction, perform document control, and secure insurance for each bid.

• Improved the processing time to prepare bids for auctions by utilizing company courier resources to obtain auction documents externally, so that more time could be sent internally registering the company for more auctions. This resulted in the company participating in 60% more auctions per month and improving revenue by winning more auctions by 15% or by approximately $50,000/month.

ADMINISTRATION CO-OP

TEND TUDO HOME CENTER , FORTALEZA, CE, BRAZIL 06/1997 – 04/1998

• Performed duties for the following departments: receiving, consultation, leasing and sales. The primary focus of this job was in consultation. Served as a primary contact for buyers of the corporate headquarters to verify the stock of merchandise and requesting restocking when necessary. Compared prices of various competitors and participated in product promotional campaigns of the company. Assisted the customer service department with returns of defective products, and participated in supplier conventions.

• Created systems to analyze the purchase of supplies and sales of products to maximize profit for the company. Successfully matched purchases with sales to eliminate inefficiencies. Created new program to resell defective products to reduce a portion of lost sales. The result of these programs increased profits by approximately 60,000/month.

EDUCATION

B.S. Business Administration, FOCCA University, Olinda, PE, Brazil

GED, Jefferson Davis Community College, Brewton, AL, USA

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