BACKGROUND

With more than * years of professional experience in Information Technology and Project Management. I have excellent verbal and written communication skills and I use these skills to communicate directly with the client and gather detailed requirements. I have contributed a lot in converting the requirements into effective business designs. Successfully managed expectations of project timing and delivery with all key team members. With a professional and analytical attitude to manage projects independently, I am pro-active in process improvement which results in reduced expenditures.

EXPERIENCE

VOLUNTEER EXPERIENCE

PMI North East Ohio Chapter (01/11/2010 to Present)

Working with the PMI Northeast Ohio Chapter Managing the Job Bank on the PMI website- interacting with Human Resource department of various Companies, getting their job opportunities posted on the PMI website and Job Bank web page management.

IBM PVT. LTD. – (01/28/2008 to 07/31/2010)

Client – Vodafone Essar Ltd Industry- Information Technology

Project Role- Associate Project Manager

Achievements -

• In this position, I was involved in various business operations and have helped the organization to achieve cost-effective production with increased quality, efficiency and customer satisfaction. Due to my wide knowledge in business analysis, I have successfully identified chances for the improvement of productivity, integration, and cost reduction.

• Received IBM’s WOW award for Client satisfaction in the year 2008.

• Great client interfacing skills and client orientation.

As an Associate Project Manager with the PMO, I was responsible for:

• Collecting and analyzing the project’s business requirements and transferring the same knowledge to development team.

• Developing project plans, retrieving data from various sources, preparing data, building conceptual models, and working with large data sets in order to answer business questions.

• Develop test plans and test cases along with performing test execution for the project.

• Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.

• Conducting statistical analysis for project research by applying knowledge of customers, systems, product & process to solve problems.

• Creating and analyzing trending reports, service delivery metrics and SLAs using SAS for the client and internal IBM teams.

• Design user interfaces for information gathering and report generation per business requirements.

• Researching, planning, and recommending administrative system and software choices to satisfy the organization’s business requirements.

• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.

• Developing design considerations, cost analysis, and execution time-lines.

• Interfacing with vendors on the client behalf, while working on requirement fulfillments.

• Compose and maintain procedural documentation for methodical business practices to generate project cost effectiveness

IBM PVT. LTD. – (04/24/2006 to 01/25/2008)

Client – Lenovo Industry- Integrated Technology Services

Project Role- Sr. Technical Analyst

Achievements -

• Received BRAVO award for good performance from IBM in the year 2007.

• Received WOW award for customer satisfaction from IBM in the year 2006.

• Expertise with analytical reporting using Advanced Excel features like v-look-up, pivot tables, charts, graphing and macros.

• Expertise in documentation and training using Word and PowerPoint.

Role and Responsibilities

• Worked in after sales service department of Lenovo Laptops. Resolved customer escalation quickly to ensure customer satisfaction, with regards to service and technical problems.

• Worked with business partners and senior management to analyze needs for information and converts them into action items, requests or projects

• Gathered requirements and developed specifications for business analysis needs.

• Developed spreadsheets and tools for management use.

• Compiled and prepared reports, graphs and charts to forecast and analyze trends.

• Conducted training programs and mentored team-members for an observed increase in performance.

• Ability to improve and automate the report generating processes.

NON- IBM EXPERIENCE

Worked as a Trainer - Basic Electronics and Networking in Jetking Computer Hardware and Networking Institute – (09/2005 to 03/2006)

EDUCATION

• MBA in Finance and Marketing in 2009, from Sikkim Manipal University, India

• Bachelor of Engineering (B.E.) in 2005, in Electronics and Telecommunication University of Mumbai, India.

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