Customer Service Representative

*** ** **** **. ***. ***, Miami, FL, ***** •305-***-**** •********@*****.***

Dominique P Brown

Objective

To obtain a position as a Customer Service Representative where my skills and education can be utilized.

Experience

01/2010-Present Walgreens Central Pharmacy Miami, FL

Registered Pharmacy Technician

Handled inbound calls from existing Walgreens patients and customers.

Processed refills requests, provided status updates, and insurance information while adhering to the strict HIPAA and OSHA laws.

Maintained strict metric, quality, and adherence goals.

06/2008-01/2010 Payless Shoe Source, Inc. East Point, GA

Key holder

Dealt with customer requests by phone and in person. Reconciled cash register and credit card machines at the end of shift.

Supervised employees and followed up on assigned duties and scheduled breaks.

Reached daily customer service goals and strict standards set forth by the company.

03/2006-04/2008 PRC-American Express Miami, FL

Customer Service Representative

Handled inbound calls from existing American Express cardholders.

Provided card members with secured account information. Adhered to metric, quality, and adherence goals.

Processed Membership Rewards Points upon request and shipped orders to appropriate destinations.

11/2004-03/2006 Kmart (Seasonal) Lake Park, FL

Cashier

Responsible for handling cash transactions and balance.

Reconciled cash registers at the end of shift.

Demonstrated good customer service skills by greeting and accommodating requests.

Education

05/2010-Present Saint Leo University Saint Leo, FL

Sociology

Social Problems

References

References are available on request.

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